Golden Spoon Frozen Yogurt — Local services in Laguna Niguel

This location does not meet the Golden Spoon Franchise standards.

The franchise model involves a set of standard operating procedures that franchisees must follow in order to maintain consistency and quality across all Golden Spoon stores. These procedures cover areas such as store operations, inventory management, and customer service. Franchisees are expected to follow these procedures and adhere to the brand standards established by Golden Spoon.

This location is dirty and is poorly managed. The floors seem like they haven't been mopped in weeks. The toppings look dusty. There is a game machine in the corner as a scam to make extra money. This all deviates from what customers expect from this Franchise Brand.

The Regional Franchise Director isn't paying attention to allow such deviations from their standards.

Pick a different Golden Spoon location if that's what you...

We used to make a habit to take a nice drive from Laguna woods to this location , have a yogurt and enjoy the day for a moment. We have met the owner twice , very nice caring person that invested a great deal to open this place . Lately , sometimes we see the place being run by young high school that simply don’t give a care . Not all of them but a couple. Last night were were there and the place was filthy . Floors were awful and we simple loss our apetite . The week before , there were 3-4 student friends gathering in the córner playing loud wild music. I am writing this with the hope the owner finds out and manage to take care of this mess before he looses his investments, Other than that , I think it’s a great place that we...

The female employee with the hair wrap has a horrible attitude whose hatred for her job and customers is blatantly obvious. She does absolutely nothing to hide it, is aggressive with her voice and body language, and will glare into your eyes when you speak (even if you are answering a question).

The cleanliness, taste, quality, and prices at this place are great! Unfortunately this worker ruined all of that and also ruined our mood for the rest...