Starbucks — Restaurant in Dana Point

I regularly (almost every morning) come here because everyone is so kind, warm, and welcoming. Yes, they remember me because I stop by on my way to work regularly, but I want to stop by. I see the same other guests on the daily too - who chat with the baristas, so I know I’m not the only one who feels appreciated by the staff here. I feel comfortable and I often, also, grade papers in the wee hours of the morning to which I’m asked how my school year is going. Cailyn, Sam, and Patricia(and I’m sorry that I’m not including everyone’s names) always work their tails off and I’m appreciative of their work ethics and that they genuinely care to provide the best experience they can for those who stop in. In reading some other reviews, I can appreciate that people get frustrated when orders go wrong from time to time, but I’ve also seen the staff maintain their calm under pressure, even in the face of a lack of compassion for human error. So they have my respect and appreciation. This store will continue to be my “go-to”...

We came as a group of four for coffee and some pastry. The lady who took our order. She was kind of nice and she ask us if we want our coffee one the coffee mug and we said yes, and we didn’t know at the end we had to return the mug to the back Close to the kitchen area we never did this in the regular Restaurant to take the dishes back to the kitchen area. We were about to leave The Starbucks when one of the Lady named Zoe shouted at us hay you guys need to take your coffee mugs to the back of the store that’s our policy. She was very rude about it and I don’t appreciate it when you go to a restaurant or anywhere else and you pay and you tip that person and at the end you have to take the dishes back to the kitchen area that is not acceptable. This place should be closed because of this...

Don't tip at this location. The employees saw me at the counter but totally ignored me. They took care of the customer in front of me right away. I was still waiting to give my order when the customer in front of me walked out. No one else was in line. I have no idea what is going on with the employees at this location? What a waste of time to drive there, find a parking, walk thru the busy parking lot and not be able to buy a coffee. I won't be back to the Dana Point Golden Lantern location. Get rid of the trophy employees who think everything is owed to them and bring people who want to work! And here is Starbucks half ass...