Hardee’s — Restaurant in Danville

Just had the worst experience at the Hardee’s in Danville. They had us pull up to wait for our food because the chicken was going to take longer- that’s fine. What’s not fine is that the lady hands our drink and food to the wrong person- realizes she made a mistake and then just takes that food that this random person touched all over and gave it to us. When she gave us our milkshake it was completely watery and disgusting. I called the lady over as she was going back inside because she didn’t give us our sauces and she said “reverse back into the drive thru and I’ll hand them out the window” like what??? Moving on to the food we received- we got the wrong burger, and the chicken fingers were dry and partially black, not to mention cold. They couldn’t have possibly just put them in the fryer. Bad experience overall from customer service to the food- I would be understanding if they were super busy but it was just me and another person...

When I pulled into the parking lot and parked, I tried to go inside. The door was locked at almost 8 am. I then proceeded to drive thru. When I reached the speaker I asked why the lobby was locked. I have not had this at any other location. I was told they don't open the lobby until 8:30am. I thought it odd and mentioned that their sign on the door doesn't show any time warning for that. I then asked if they had any specials going on. I was told there are no specials. When I began to ask about the 2 sausage biscuits that I have been getting at another location, I was rudely interrupted and told that is not a special. I told the person their tone was quite rude and wished them a good day and left. After thinking about it, I decided to report this issue. I worked for hardee's when I was younger and would have been in serious trouble if I had interrupted and been rude to a customer like that. I will not be returning to...

I arrived at the Hardee’s in Danville Indiana at 7:55 am this morning (5/13/24). There were 4 vehicles ahead of me, but I was able to reach the drive thru order mic. There was a sign that read: Our headset is not working, please order at window. Proceeded and placed my order for a biscuit and gravy. Before 8 am, biscuit and gravy is $1.99. Was informed that with my drink, it $6 and change. That made my b&g $3.99. When I questioned why not $1.99 since I was I there to order before 8 am. She said “can’t help you” and then proceeded to say “maybe should have come earlier”. Who in the world says that to a customer. She does not know what is going on my life and why I was arriving at the drive thru. I have always had great service at this Hardee’s, however I am seriously considering never going back. Very bad attitude for someone in...