Isabel's Pizza Pasta & Subs — Restaurant in Danville

My husband and I went here tonight to grab a bite to eat after a long drive from out of town before heading over to see a loved one in the hospital. I have gone to this place for years with my family ever since I was small and have never had an experience like tonight. We ordered our food (slice of cheese and a sub) and got 1 drink to share between the two of us. Again I have gone here for years with my family and done the same thing (shared a drink with my sister or my mom etc). Well we were the only ones in the restaurant besides one other couple, I had finished with my food and my husband was almost done with his and he gets up to get our one and only refill of our sweet tea. The waitress (who I’ve never seen before) begins to fuss at my husband telling him he can’t get a refill. He points out that the sign says free refills and she proceeds to tell him yes he could get a refill if he paid for another drink. Because we shared a drink we aren’t allowed to get a refill bc that’s stealing from their business. He proceeded to say that no one mentioned it to him when we ordered and that they do not have a sign up. She rudely said well a rule is a rule and you can’t refill your drink. He proceeded to try and reason with her and say I’ll only get half a cup just to finish my meal and she said no. He asked for a manger and she walked to the back and then came back out and said “he’s busy but he agrees with me” . My husband said well how about moving forward I will know this but for now I’ll just get a refill of half my cup. She proceeds to get even louder and say no. He is ends up getting just a small bit more which of course makes her furious. She goes to hand the check to the one other couple in the restaurant and makes a side comment loudly saying how she will have to pay for our drink now. I was mortified in the moment and asked my husband to just pay them for an extra drink so we don’t get banned or something. He didn’t want to but he did for me. Looking back I wish he hadn’t. I have never been anywhere where we couldn’t refill a drink that we shared weather it was a chain restaurant or a mom and pop shop. There use to be another very kind and sweet lady who was the main Waitress there and we have never had a problem before with the gentleman who cook they are always so nice, but this lady was on a power trip and she really needs to understand that a refill of sweet tea (which I would have gotten if I was alone) is not the hill to die on. If we had been going up and getting 6 or 7 refills I would completely understand her argument but we weren’t and she was extremely rude to us when we were already in a very stressful moment. You never know what people are going through so maybe be a little kinder...

This used to be my go-to spot for a Calzone. When done right it is the best. Their hrs. state that they close at 10pm. I walked in at 920pm and ordered the calzone which I really like. The Guy behind the registered seemed disturbed that I was ordering food 40 minutes before closing. Took my order and when my food came out it appeared to be "flash baked" it was a bit darker and burnt on the bottom which is absolutely fine with me as I prefer it a bit crispier. However, once I cut it open there was a lot of cheese. Some melted but mostly still cold to the touch shredded cheese, the ricotta cheese was still cold to the touch, and it only had a few slices of ham. Pretty disappointed, so I ate about 1/2 and left. If the gentleman would have said, "Sir we put everything away this is what we can offer" I wouldn't really care but this is trashy service. Either change you hours of service or treat people with...

Not the worst pizza I've ever had, it won't give you food poisoning at least but it's by no means great. We decided to come here after driving several hours from out of state for an unrelated event and decided to dine in to get a break from being in the car. Dispite the place being fairly empty, plenty of open seating and nowhere near closing time we felt pretty rushed. The staff was never outwardly rude but I could tell they wanted us gone. The menu was huge and I didn't get much of a chance to look it over before being pressured to make a choice. The veggie pizza was a soggy thin crust that couldn't support the toppings, all the cheese and uncooked tomatoes and olive chunks falling off as soon as you pick up a slice. Incredibly disappointing quality yet still charging the same if not bit more than...