El Toro Bar & Grill — Restaurant in Dayton

I absolutely hate to leave negative reviews, however in this case it is absolutely necessary. I took my family of four to eat at this El Toro on Sunday, March 20 at 12:30 PM. We were also meeting another family of four there. I told the host that we needed a table for eight, and he took us to a booth. I told him we needed a spot for four more and he threw up his arms, walked away and said “no no no we are full I can’t.” We literally were left standing in front of a room full of people not knowing what to do. Another customer sitting nearby witnessed the interaction and commented on how rude he was. After consulting with my wife we just decided to leave. When I called immediately after I got in my car to speak to a manager, I got the same gentleman on the phone. He refused to put me in touch with a manager. So I had my wife call on her phone and he eventually put us through to another woman, who said she was working in place of the manager for that time because the manager was busy. We have eaten at this restaurant many times over the years and have had nothing but good experiences. The gentleman we met today was a face we had not seen, and it’s very unfortunate because this will be the last time that we ever eat at this El Toro. It was one of the worst ways I’ve ever been treated by someone in food service. Absolutely unacceptable. I did not get his name but if a manager or owner sees this he was a gentleman wearing a black shirt working at the El Toro on Harshman Rd., Sunday March...

So, I order via uber for personal pickup. My niece went in for order and was told they would bring it to the car. The lady walked out handed the bag through the window and walked away without as much as word. So, I start to drive away and she says this isn't our order. I stop and turn back and she takes the food in to tell them. The lady stood in front of her and pulled the food out of the order we just brought back and repacked it into another bag and stapled that customer's receipt on the bag right in front of her. They had her look and she saw tacos and burritos so she says it the right one. We get home and mine is made incorrectly so I called to tell them that and that it is against the law to repack food that has went out the doors and into someone else's custody. She said well, if you want a refund you will have to contact uber. I told her I don't want a refund at this point, and that I and my family have been coming there weekly for years and will not be coming back, and she said that's fine mam and hung up the phone. Again, I have went there for the longest, but knowing they are willing to take a chance with people's health like that I won't ever return, and knowing our business was never valued just stinks. I did contact uber and let them know as well as the MC Health Department. We didn't do anything to the food or anything while it was in the car, but we opened the containers and looked in them so our hands...

This is a rating on their sit down service: Waits are very long here, mostly due to carry out orders backing up the kitchen. The food is decent but the enchiladas are where it's at, and the price of the menu items is SLIGHTLY higher for portion and items from similar restaurants, but a la carte is horrendously expensive ($1.50 for three small tortillas).

Our waitress only talked to us twice in the whole time we were there, and someone else eventually had to get us refills.

One suggestion is to have a dedicated cook staff/line for carry out, especially due to how many orders they receive. A second is to ensure competitiveness by keeping items such as beans, tortillas and sour cream comparable to other restaurants.

Best dish we had: Chicken Enchiladas (3) suiza (in white sauce). Chicken is moist, pull apart tender, and sauce is delicious like queso.

Will we return? With waits...