Oregon Express — Restaurant in Dayton

This was my first time trying Oregon Express and can definitively say it will also be my last. While the service at the start of the evening was already lackluster, what really pushed it into nightmare territory was when it came time to pay. We gave the waitress our card and sat for twenty minutes without her ever coming back to the table. At that point we walked over to the bar where we were told the machine was down. They then proceeded to keep us and all other card paying patrons there for another 20 or so minutes while they just kept trying the machine. I know the machine failing was not their fault, but they were in control of how it was handled, which was terribly. At no point while we sat at the table did anyone explain what was happening- our waitress did not even come back, just other servers rushing by saying she’d be right back with the card. We were delayed by almost an hour because of this, and in the end it still did not work. Their final resolution was to take down card number information to charge cards after people left without giving them receipts which is so completely unprofessional. I will be nervously watching...

I have been a loyal customer of this establishment for many years, drawn by its excellent pizza, central location, prompt service, and friendly staff. However, over the past few months, I have noticed troubling behavior from one of the bartenders. This bartender, who is extremely petite and skinny with blonde hair and typically works the evening/night shifts, has demonstrated a noticeable bias in her service. I have observed that her treatment of customers appears to vary based on race. On several occasions, I have personally experienced, and witnessed, instances where people of color receive less attentive service compared to white patrons, who are greeted with exceptional courtesy. This differential treatment has made me feel unwelcome and uncomfortable during my visits. I want to emphasize that my concern is with this individual’s conduct and not with the establishment as a whole. It is disheartening to encounter such behavior in a community as diverse as ours. I sincerely hope management will address this issue so that all customers, regardless of their background, are treated with the respect and fairness...

Horrible customer service! Came downtown for a performance and walked here afterwards to pick up a pizza. Was told by the doorman that we could go in and order, but if we "got caught" sitting down that we would be charged $20. Yes, we all had to stand as we looked over the menu, placed our order and waited for it to be ready. Additionally, the doorman came inside to stand and watch us the entire time making certain that we never took a seat while we waited. We placed our order and asked the bartender for paper plates. She was extremely rude and stated that she could get our pizza, but not plates, and then walked away to charge my debit card. I asked the manager for the owner's phone number and, instead of asking what issues we were experiencing and how she could resolve those issues, she said "what's your problem?" Unbelievable. Great...