Tonight my boyfriend and I had dinner at Ronin, a place we frequently visit, and experienced a different type of service this time. The first few times we’ve been we’ve had amazing service. The servers were always generous and helpful, however tonight my server was not like the others. We had a guy server who we’ve never seen there before, no big deal until we sat there for 20 minutes without any service before being helped. Once we were helped we ordered right away and the server was not all there. We ordered a high class bottle of sake and normally all the other servers would bring a container of ice with the bottle to keep it cold, however ours did not. We had to ask for the side container of ice. When it came to the food service that was the worse part. We sat there for 45 minutes before receiving our food to which we watched a table who came in after us get fully served drinks and food before us. When the food came I noticed one of the rolls I ordered was wrong, I brought this to his attention and he said he made the mistake and would fix it & he did, however when we received our bill we noticed we’ve been overcharged for the 5 rolls we ordered. We also brought this to his attention and he did nothing to help change the price or to help us understand why we got overcharged. We said something to another girl server working near by and she was generous to offer us management and constantly apologized for our bad service but we told her it’s not her fault, she wasn’t our server. We did pay for the bill given to us but it has aggravated us to be treated like this by someone so new. We love this place and do not want to stop coming because of this. Other than the service provided tonight we do enjoy ourselves whenever we come to this restaurant. Ronin is always our go to...
Read moreTerrible sushi selection and EXTREMELY over-priced! We ordered a few nigiri, and where I come from they are traditionally served with 2 pieces (the price reflects that); I had to confirm with our waitress that they only served one piece at a time when we got our plate! I was shocked. The quality of the fish and the sushi was definitely NOT worth the steep price tag! I have had exponentially better sushi, here in the US, for half the price. The service was also horrendous. Our waitress had two of her friends seated at the table next to ours, and she wouldn't stop chatting with them or even look away from them to see that I and my fiance both needed a drink refill and that we had finished our plate! It was roughly 20 minutes of non-stop chatting with them until she left to the kitchen without checking on us, another 10 minutes or so of us waiting for her to appear again, and then finally she returned some time later. They also have some bizarre "art" up on the walls; it's made to look Japanese, but you can tell it's a sad attempt. There's a piece on one wall of a half-clothed woman riding a horse, made to look like a samurai. It's just absolutely bizarre and my fiance and I were making fun of the insane choice of decoration the entire dinner, since we were forced to wait on our waitress (haha, the irony) for so long.
The only good thing about this restaurant is that the bathroom was nice and clean. That's it.
I wouldn't recommend this place to anyone. In fact, I would do my best to steer people...
Read moreSo I never usually have a bad experience when I go here I've been going here for years they have a fantastic selection of sake as well as there Sushi always being quality. But tonight was the night that would have made someone's first time their last time me and two friends went in and ordered a few rolls and upon telling them that one of them wasn't what I ordered when I ordered a fish roll I got a fried chicken roll and was told that I might have been mistaken when I was asked what the issue was after I was asked twice if I wanted salmon or prawns in my roll our intolerant friend ordered sushi rolls without cream cheese and upon telling them they brought back the same roles that I had without cream cheese and then upon telling them that they messed up again they brought another role that wasn't even the role she was eating. On top of that watch tea tables walk out and leave because they also had a similar experience and one table get up and leave because the wait was so long for the food they've been sitting there for over an hour without receiving an order which we were alongside with him but we are all catching up so we didn't mind the way you figured it was busy it look more packed than usual. Seems like a freak accident but then again I have not been here on a regular basis since about four years ago but as my first time going back in a long time it was definitely a experience to say the least but the atmosphere and the quality of everything was...
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