Polynesian Fire Luau — Attraction in Daytona Beach

We were genuinely excited for the evening, especially because our 6-year-old son was looking forward to the fire show. We arrived early, grabbed a few drinks, and settled in as the crowd began to grow. As more guests arrived, people started gathering near the entrance to the dining room, where a photographer was stationed taking pictures of incoming parties. Our group chose not to participate in the photo session. However, when we attempted to bypass it, we were told we had to have our picture taken—no exceptions. As paying customers, we should have the right to decline a photo if we’re uncomfortable or simply not interested. Unfortunately, the photographer’s response to our decision was not only dismissive but also shockingly rude, especially toward my mother. After witnessing her unprofessional behavior, I felt compelled to speak up and asked her to be more respectful in how she addressed guests. Instead of acknowledging the concern, she mocked me and told me I needed to change my tone. I’m not a confrontational person, but her attitude was unacceptable—and frankly, she’s lucky my son was present, or the situation might have escalated further. This experience left a sour taste, and I will never return to this establishment. The way they treat their guests, especially during the entry process, needs serious improvement. What should have been a memorable night for our family turned into a deeply disappointing one.

**In response to the business response to my review: My group was absolutely not cutting in line—that claim is simply inaccurate. There was no organized line to speak of; rather, a large crowd had gathered near the restaurant entrance, and everyone was trying to get in. It’s disappointing to see the business respond defensively to criticism. And yes, the gentleman did tell my mother she needed to take a photo. That happened. Please don’t accuse me of lying when I’m stating facts. In addition this is my only review, now if others in my party left negative reviews that is their...

Sent this email 1 hr after we left. Received an email the next day and no mention of my sent email! The wait staff was excellent! Show was great and overall cleanliness was great!

Hello, Just finished attending the luau. I booked my tickets months ago. Everything seemed fine except when we were getting ready to be seated. We did not want pictures!!! I was told I could not proceed to my table and the photographer repeatedly took 3-5 more groups to take pictures. The older man that was letting people in told me I had to take a picture. Why was I being forced to take a picture I didn't want???She was very rude, condescending and unprofessional. Her tone was that if I didn't want pictures I would have to wait until she was ALL finished with those that did want them taken! We were a party of nine and had out of town guests with us. As we approached our table to be seated, my daughter told the young man that was seating us, and he said he would convey this to the manager. Never saw him. I'm sure you could care, less which is sad. What a racket to try and intimidate people into taking pictures!!! Shame on her and your establishment for participating in such practices! Oh as we were leaving I figured out why... 20.00 a pic!!! Show was good, food was just ok. But our evening had started out bad already.

Thank You Christine Fronckoski

The owner can spin it how he likes. Bottom line, poor management. WE NEVER CUT IN LINE!!! They took people who came in the door while others were already waiting. Chaos! Owners response is not true.

Oh and they were advised that I had two handicap people with me! It is on my reservation! And he never sent me a video! These are horrible, horrible owners. I feel so sad for the employees. He must treat them like...

The layout of the tables was longitudinal not facing the stage. *And, the space for each setting had every single person crushed in as sardines. Every person had to get up to allow the person next to them to get in or to get out. *Cramped to the max. *Had the tables been placed horizontally, then the front people at each table could have turned their chairs to face forward when the show began. *As it was, people were moving their heads in or out to view the show. Not conducive to enjoying the show’s performance. * The Heat from the Fire from the show had some people uncomfortable has it became an irritant to their eyes, even though safe distances were in place. The ventilation was not apparent. The food was not the best quality and was lukewarm at best. Variety was not apparent. Quantity was not sufficient. No Polynesian authentic food to appreciate the culture. There was no system to get the food, haphazardly organized for entering the food area or exiting the food area. People were intrusive beyond their control to move freely without interruption through the food line or returning to their designated table. Patrons should have been given water or iced tea at their tables by servers since this added to the interruption of the food lines areas. Not conducive to smooth people traffic areas. Had the buffet area been situated in another area to give more room to people traffic movement, or a systematic method of going to get the food been in place this would have reduced people’s uneasiness of the confusion. No ceiling fans over dining tables. Ventilation-air flow was not apparent. I would not recommended this place for future consideration. It was a Once in a...