A&W Restaurant — Restaurant in De Pere

This happened 5/18. Arrived at the drive-thru at around 7:40pm. Waited several minutes for the vehicle (only one in the drive thru) to order, pulled up to order, waited several more minutes for someone to take my order. Waited 15 minutes for the car in front of me to pull away. Got to the window, paid for my order, then waited for my food. First got the drinks, 1 chocolate shake reg, that was correct, was handed a reg root beer float, I told the person that was incorrect, that it was supposed to be a large root beer cream shake, they then told me that I could keep it because they couldn't take it back once they handed it to me. At this point I should have checked my receipt. I clearly ordered a large root beer cream shake, but was only charged for a regular. After waiting for that to get corrected, they asked me if they had charged me for the food. I said yes. Waited some more and got a 3/4 full cream shake. Waited some more, they came back and asked why I was still there. I said, I didn't get my food. They acted shocked (same person this whole time) and asked again if I had paid for my food. Finally get my at 8:10pm. I am beyond unhappy at this point and drive off. Not realizing they did not give me the driver for my daughter's kids meal. I glanced over, saw three drink containers and took off. I have attached a pictures of what they considered a 5 piece chicken tenders. The one on the left is the only piece bigger than a nugget sized piece of chicken. Also, the chicken was stone cold by the time I got home 5 minutes later. Nothing like being charged $11 for cold leftover pieces of chicken tenders. I am sure I was not the only one that had a bad experience last night, as there were several people that looked annoyed waiting in the restaurant. While I was in line waiting, I watched one employee spend the entire time I was there stocking drink lids and another just standing around drinking soda or some other drink that they...

WARNING POTENTIAL THEFT: CHECK YOUR RECEIPTS I really didn't want to do this, I was hoping the local franchise would make this right, but I do not feel they did. Long story short, I used the drive thru and the next day I noticed they added a tip to the transaction. Not only was this now going to be a time drainer on myself but it seemed so easy for them to do this!!!! My greater concern was how others could be affected by such a thing. It took me a half hour just to get a general managers contact information to voice my concern. Tony (manager) has been less than helpful in all of my attempts to remedy. He offered my money back, which seems fair to most I am sure, but I now have hours into this debacle and my time is not worth the 20 dollars they likely have into it and not mentioning the concern this is happening to other people. They admitted the transaction had a tip added to it but they indicated it was an accident and they know that because other stores are receiving tips at the same level. How many people don't know if they have had tips added to their transactions in the drive thru setting? I tried to handle this internally but with no resolve. Has this...

I have come for pickup/delivery orders at this location. I have been told to park in the pickup, to-go, delivery parking spots and that the food would be brought out. Last time I picked up, there was a line. I called and was told the food would be brought out. After some time of patiently waiting (and seeing cars keep passing through the drive-through), I called again and politely asked if the food was on it's way or if they were a bit backed up. The employee said they were backed up so I understood. When the food finally came out probably 20-25 mins after I first called, the employee was rude and told me it would be faster to go through the line, and that he "was going to make the food for all the cars in line before he even started" mine.

If this is the policy, the designated parking spots for pickup and delivery should...