Subway — Restaurant in Dearborn Heights

I’m going to start off to say me and my wife have been craving subway for weeks. To be disappointed. We went into this subway to be told at the door that it was going to be 15-20 minutes wait 😩😮‍💨 but,turned out to be 25 minutes. I believe his name was Chris, he was so arrogant, to tell me that he was the best in the shop and look his name up on Google reviews for this store His name was there. I was not impressed. I did not like his attitude. He attitude towards the other guy he was very disrespectful to him in front of customers abusing foul language. I did not appreciate it. I feel so bad for the other guy. It was obvious that other guy was in pain. Chris did not care. He said hurtful me words to him. I felt so bad. I realize then that he was making his sandwiches incorrectly with the wrong portions of meat and vegetables and cutting the bread wrong . I used to be a manager a Subway for 10 years. As I was standing there, I watch him and the other Co Worker leave me and my husband Sub on the board for more than 10 to 13 minutes. Get cold while they make other subs behind ours. I also ordered the new nacho bowl for five dollars by time they got back to us. The nachos were all soggy no longer wanted it. very uncomfortable subway will not be coming back You only got one star for the food is because my husband liked his sub yuck mines was not good at all I had Chris take most of the bread on the inside out and I still could t find the meat....

How come you don't have tuna ? How come it cost me $ 22 ? For a chicken salad sub combo with a lemonade delivered. That's the second issue. These people are not good !!

The bag came absolutely destroyed, opened it. My sub was a complete mess. And the simple small lemonade was maybe worth $1. Missing my chips I call and ask. And am told NO chips. I then said " it was a combo, I don't care. I want what I paid for ! ". It said drink and chips. I want my chips and drink ! Period.

Giving me attitude about this. I call and complain to the store. Unfortunately this guy answers the phone and you can hardly understand the guy. A lame phone answer of " hello, hello, hello ".

I state my issue. He then explains he should have brought them. My response !! " And you didn't give it to him nor gave him my drink until he asked ". This is a JOKE of a store !!!

Then proceeds after I explain my issue. He states " what do you want, a refund ? ". I said " hell yes I want the money back for what I paid and didn't get ".

This guy said he will look it up and refund me. So to now. He hasn't. This is a scam location !!! Will not give you what you paid for. But will surely charge you a ton for most of your order. I will contact my bank if they do not follow through !!! Stay away from this place !

By the way. This chicken salad is thrown together with some smashed chicken and some mayo. Never again...

I have been debating a few days on writing this review. But I cannot justify seeing a worker treated like that. On Friday I came to get a sub I come here often so seeing a new face was surprising to me. I am very familiar with the staff at this location but after seeing cardi scream and belittle the new girl was kind of shocking for me. I could tell she was shy but cardi just kept going calling this girl slow and stupid incompetent I have never been so disgusted at the way someone was treated. I witnessed the girl then walk away come back minutes later to clock out I assume , the poor girl was in tears as she hurried and left. But while she was leaving cardi was at the counter talking bad about the girl to the other customers. Shame on this location for treating a human being like this I am truly so appalled at cardi actions and she needs to be fired immediately. I would never want someone so cruel and just plain mean to run a store period. I would like to speak to management immediately because this behavior is totally unacceptable and as a lawyer i hope the girl sues for being treated so disgustingly. As for my business I will never go here again and will definitely be warning everyone about the way this location treats its...