AlBasha Subs — Restaurant in Dearborn

I'm only giving it one star because the option to give zero was not available to select. At 8 p.m. we opened up GrubHub to begin finding something tasty to eat, that would deliver to downtown Detroit at the Westin, and oh boy was it a bad idea when we decided on this one. At first glance the menu looked amazing, the options fantastic, the reviews of the actual food from previous customers all sounded 1like we had picked the winner. My wife and I along with a party of friends meticulously scoured through the menu for 20 minutes carefully selecting 13 items and at 8:20 we completed our order and were very excited for the order to come! At 8:45 things took a severe turn for the worse. We got a phone call from the restaurant and there was a very nice young man informing us that all of the drivers had left for the night and they would be canceling our order. I initially was not upset about this because my wife and I were happy to take an Uber the point three miles it would be to go pick up the food considering the restaurant still did not close for another 20 minutes and our order had already been placed for 20 minutes. At that moment the young man who called ask us to hold for one moment and I heard him ask what I can only assume was his manager if it was possible for us to pick up the order, the person in the background informed him that he had closed everything turned off everything early and there would be no food. I would like to point out that the time of closing was clearly stated as 9pm and open should mean open and open by definition means we are able to serve food. At this point I asked how long the refund would take to process as we had already paid for this food the young man asked the person in the background again he similarly said as to the first question he did not know and seemingly did not care. Trying to find a happy resolution we offered to not cancel the order but instead have it delivered the next day at a specific time the young man again asked the person who was there if that was a possibility and I over heard the general attitude of "I do not care, leave me alone type situation", finally I told the young man I was not in any way upset with him and did not place any fault on him, as he was appologizing profusely, because I quickly had realized his manager, boss, or owner genuinely did not care and we were a simple inconvenience. If this is how they will treat a customer that has already paid money and made multiple attempts at creating some level of accommodation to see an order to completion I wonder how much care or concern they put into the actual food...

0 Stars – Lying Staff, Garbage Customer Service, Never Ordering Again

We placed an order from Albasha through DoorDash, and part of it was never made—not “forgotten,” not “left behind,” just flat-out not prepared. When we called the restaurant to let them know part of our food was missing, they tried to pin it on the DoorDash driver, claiming he didn’t pick it up. Total lie.

We told them to send the missing food using their own driver since the mistake was on their end. Instead of owning up and fixing it, the guy on the phone lied again and said he “called the DoorDash driver and didn’t get an answer,” even though we had just gotten off the phone with him. There was no time for him to call anyone—he was clearly making excuses.

The cherry on top? We drove there ourselves to grab the missing items… and it turns out the food was never even made. So not only did they lie, they wasted our time, gave us attitude, and offered zero accountability.

The guy on the phone was rude, didn’t understand English or Arabic, and when he didn’t want to deal with us anymore, he pretended he couldn’t hear us and hung up. Completely unprofessional, disrespectful, and dishonest.

Save yourself the frustration—Albasha is a joke and a total waste of money. They don’t care about their customers, they lie to cover their tracks, and they won’t fix their mistakes....

This place is a total scam. Ordered last night through DoorDash from their delivery menu listed as “Cupid’s Wings”. Ordered 2 chicken sandwiches and 2 orders of fries. The total came out to be over $40 after taxes which I thought was a little much but the food looked good in the pictures. When the food arrived it was absolutely nothing like advertised. They slapped 2 cold chicken strips on a Great Value bun and called it a day. Could have gotten better quality at McDonald’s. We were disappointed but it satisfied our hunger so we let it go. Until this morning I woke up with the most horrendous stomach pain I have ever experienced in my life, which was followed by vomiting, nausea and hot/cold sweats. I was moments from having my friend drive me to the hospital, when they also started feeling ill. Moral of the story: AVOID THIS PLACE...