Baskin-Robbins — Restaurant in Dearborn

I would give this place a 0 if I could. This location is so slow for no apparent reason. But enough about that, let's talk about my experience today.

I went through the drive-thru line for 2 scoops of Chocolate Chip Cookie Dough Ice Cream in a cup. Once I was given my cup, I drove about 30ft away from the window when I realized my Ice Cream doesn't look to be what I ordered.

It was cars behind me so I parked and decided to go in the lobby area to exchange it. I was greated by a male that asked me what was wrong. I asked him is this like a new cookie dough you carry now. I showed him the cream and he says that's our cookie dough. He also stated that's always been our cookie dough, that's how it looks.

He says wait a second then a women comes over. She asks how could she help me. I assume she was in some sort of leadership role. She asked what the problem was because I came in holding Ice cream in a cup and I had questions about it.

I explained to her that this isn't what I ordered. She asked what was my order. I said 2 scoops of cookie dough. She looked at it and assured me that I indeed had cookie dough. I said no this isn't cookie dough. She says unfortunately sir it is. I then disagreed with her again.

A young girl then interjected, she says I scooped the cream and that is our cookie dough, let me show you. She walks me over to the cream and points. I said, that's says "VEGAN" Cookie dough. So now you give people Vegan cookie dough without telling them when the ask for cookie dough. She says well that's all we have.

A young male standing near her overheard us and said, No, do you want this sir, while pointing. There it is sitting there "Regular" cookie dough. I said yes that's it. The girl that scooped my 2 scoops looks at the regular cookie dough sitting there. She didn't say a word. Not a sorry or apology or my bad, nothing.

She just grabbed a cup, scooped the cream and put it on the counter.

How does THREE PEOPLE working at a Ice cream place not know about standard, non vegan cookie dough Ice cream. People in this location is just useless and slow.

Wont be back and you should never go...

I go here often. I work nearby and in good weather i walk here for lunch. Their customer service is horrible. at best it is blah. the last time i ordered the girl behind the counter HAD NO IDEA WHAT I WAS TALKING ABOUT and gave the wrong order. this time i ordered a malt milkshake for myself and a sundae for my daughter. i ordered half oreo and half choc chip cookie dough. and she actually asked if i wanted two scoops then?duh and also, when did they stop giving whipped cream on their ice cream sundaes and milkshakes? i SPECIFICALLY asked for whipped cream the last time and they didnt give it, AND they didnt this time too (as well as the other times ive visited the store in the past, except once). no rhyme or reason to this. also i visited the website for them and it said "hey ask about our gluten free options). i did and the lady said NO they dont have gluten free ice cream. i checked online and they gave a list and said the flavors on the list were not special made, they just come gluten free. I dont blame the lady for this, she shouldve been trained better. i would recommend passing this by, i know i will be looking for another place to spend my...

I ordered a dozen donuts. The donuts were not fresh, but I didn't find out until we got home and ate them. They were very dry. The girl at the counter was rushing me to select Donuts although I was the only customer in the store. Right after I said I wanted a dozen donuts she said, would you like to select them. I said, yes, give me a minute. 30 seconds after I said give me a minute she's says, what would you like? I said, let me make a phone call to see what others in my household would like. She said, okay. While I'm on the phone and its literally ringin, she says what would you like? I held up a finger to say hold on one minute, she nodded, paused and said, what would you like? I ignored her until I was sure of my selections. When I left there was still no other customers. I surely will not...