Autotech Clinic — Local services in Dearborn

There are communication breakdown issues between the wonderful hard-working Head of the Customer Service Desk, Ashley, & whoever is suppose to be the Head of the AutoTechs such as writing down on the Customer's paperwork what exactly the auto techs did to the Customer's car that justfies the charge/s. I left my car in the mid-afternoon on a Wednesday so my car radio could get "checked out" bc it was not properly working all of a sudden! Only the CD would work & the back-up camera screen came on but nothing else! They kept my car overnight & the entire next day without ever calling me to update me on the status of them "checking it out" & inform me of what the auto techs actually did to "check it out" & what they could or could not do for for my car radio!! I had to call them in the mid afternoon on the following day, Thursday, to get some kind of update on my car's radio. Then I was surprised bc when I went to pick-up my car before they closed on Thursday, I hear no real feedback on what the auto-techs actually did to "checkout" my car radio besides turn on my car & confirm what I told them regarding the car radio not working properly. I was surprised to be given a $65 charge for their verifying that my car radio did not working properly & you need a new radio system!!!! I was not impressed with the communications between the Head of Mechanic/AutoTechs to Ashley & learning what exactly was done to my car radio (inside the garage) or any written notes on my paperwork so I knew what verification work was performed to determine what went on the blink or how could my 2016 car radio just stop working suddenly! I appreciated Ashley hard work & information when I called on Thursday afternoon to get some kind of update on my car radio's status & when I spoke to her in-person. I hope the Owner &/or Head of the AutoTechs on the garage side begin to communicate better in notes on the Customer's paperwork so this is shared on the invoice given to the Customer & Ashley is updated from the garage side so when she speaks to the Customers to update them that she will be fully aware about what the garage side did to "checkout" my car radio to confirm/verify & concur with me that my car radio was not...

Used to be a competent shop with reasonable prices. My go-to when I needed work. So you don't think I'm trolling or spoofing their rating, I'll leave a detailed review--- Soft pedal on my Jeep brakes, safety issue needed repair ASAP, didn't have time to do it myself. Quoted me more than a dealer (obscene amount) for new pads/rotors. Fine. Needs to be fixed. I figured they'd do it right. Drop off 7:00am and they call me that afternoon, it's fixed. Pick up, drive home, brakes are obviously dragging (have to lay into the accelerator to get it to move). Get home, strong smell of burnt brake (that's a problem). Check the rotors with my IR temperature gun. Rear rotors are 600 degrees (definite problem), front are under 200 (that's normal). Call the shop. They say "bring it back, we'll take care of it". Drop it off the next morning, 7:00am. They call me and say "front driver side caliper is frozen, $200". Explain that I checked all four rotors and REARS are reading like they're dragging. "No, it's the front passenger side caliper". Press him on the problem and he assures me it's a FRONT frozen brake caliper. At this point I'm annoyed because I've done enough brake jobs to know it's obvious to recognize when there's a problem with a frozen caliper mount bolt or cylinder when doing a brake job AND checking rotor temps for a dragging caliper is simple auto repair diagnosis. Furthermore, I shouldn't be paying again on labor to swap a caliper out when they worked on it the first time and they should have diagnosed it. "OK, fine do the work". They call me that afternoon. "Did you test drive it? Are you sure the problem is fixed?", I ask him. "Yeah, yeah" he tells me. Pick up the Jeep. Same problem. Dragging. Rear rotors 600 degrees, and fronts under 200. Incompetent or shaking me down for $$$? Either way,...

3 weeks ago, I took my F-150 2005 truck to Auto Tech because of a missing problem. After 3 days, they called me to let me know that my truck needed Mask Flow sensor which was $300 just for the part. Next day I got another call saying that my truck needed spark plugs and coil, then a week later another call saying I needed oil pressure sensor. I was very upset. I started wondering why the owner of Auto Tech, Hass was lying to me. I went to Auto tech again, Nader, an underaged kid who worked there and it seemed like he had no knowledge of vehicles told me he worked on my truck. when I asked if he had a mechanical license he claimed that he did. and called himself an expert. I paid $650 for my truck and picked it up. When I started driving again, it was missing again. When I talked to Hass, the owner of Auto Tech he said that my truck had bad gas and it'll work fine once I drive it for a few miles. I believed him. But even before I could drive it for 4 miles, it was making a lot of noise and the engine shut off. I got it towed. No one at Auto Tech took any interest in my truck. The owner said that your engine has been locked. Asked me to buy a new engine and pay him $1900 labor to fix it up. Last week, when I went to Auto Tech, I saw a real fight between a customer and the owner of Auto Tech Hass. The customer was arguing about how Hass charged him $500 for brake change and Hass kept arguing a lot and was using bad language too. I would never recommend you to go to Auto Tech!! They will definitely rip you off! They are no experts! They also are thieves! Its the worst place. Think at least a 100 times before go to Auto Tech. I blame Auto Tech people for the blockage of my engine of my truck. Hass also said that he wouldn't mind me taking him to court and that is why I am surely taking...