Country Inn & Suites by Radisson, Dearborn, MI — Hotel in Dearborn

This past weekend we stayed at the Country Inn & Suites for a dance convention. It was clean, they always had coffee in the lobby and the rooms were nice. However, the service was TERRIBLE! I knew beforehand that one of the amenities was free breakfast. Being that I was scheduled to be at the convention at 7am I checked the hours beforehand and it stated that breakfast started at 6:30am on weekends. However, when we checked in they told me breakfast started at 7am. I explained my concerns and a need for a quick breakfast before 7am and asked if there was anything they could do for me as I had counted on it and told all my dancers beforehand that breakfast would be available to them as that is what their website indicates. She just stared at me and yelled “Tony!” then disappeared. When she returned she was quite nice and said there was an error on the website but all the baked goods, fruit, and dry products are usually out by 6:30am so we could help ourselves to that. Everyone was satisfied with that, however, when we arrived to breakfast at 6:40am it seemed that conversation didn’t make it to the breakfast lady. We were told that we couldn’t start until 7am. I explained the conversation I had with the front desk the previous day and she let us in but she wasn’t happy about it. In fact she grumbled the whole time and slammed things around as she was setting up. We couldn’t get any plates and she made us eat in the dark. Secondly, I had made two separate reservations through my fiance’s Priceline account. I made my original reservation on Saturday night and then later decided we were going to go up on Friday instead so I booked a room for that night as well. When I arrived, I informed the front desk what I had done and wanted to make sure that the reservations would blend into one another so we didn’t have to checkout and switch rooms again. She assured me that she saw the reservation and there wouldn’t be any interruption of service. My fiancé came with us and while we are at the convention room service came and reminded him that checkout was 11am. He told her that it was arranged that we were staying. He had left the room and when he tried to get back in he discovered his card had been deactivated. When he went to the front desk to fix it they wouldn’t do anything about it until I got back because the room was in my name. However, it had been reserved through his Priceline account. Instead of looking into this and trying to satisfy the customer, they told him he had to wait for me and so he did until I could get there an hour later. He had no access to his things as they were locked in the room. When I got there I discovered my card had been deactivated too. After I waited in line for another 10 minutes, they told me they had to check me out and check me back in again with new cards. I told them about the conversation I had had with the woman the day before where she assured me there would be no interruption of service. He said he would follow up on that and basically sent me on way. He basically said it was too bad that she didn’t give me the correct information. It was kind of awful that they made breakfast such an uncomfortable situation for me and my dancers and that they made my fiancé wait for an hour because they incorrectly checked us out of our room. They had no desire to make anybody who stayed in that hotel happy which is too bad because it was very nice...

We needed a quick place to stay after being displaced due to a fire and power outage. I booked the room through Choices and was informed after calling that it would be an extra $50 for early check in. That was fine since it was very early in the morning that we needed to be there. ||Once we arrived and received our room key, immediately walking into the room, we smelled a damp smell, as if the room had recently been wet and not dried properly. Due to the experience we had faced already early that morning (the fire) I did not put a complaint in immediately. Besides the smell, the toilet in the room did not flush properly and there were holes and tears in the sheets. Upon wakening, my children began sneezing profusely and my oldest caught a nose bleed and bled on the sheets of the second bed. I called the front office and requested more sheets, they said they would arrive. THEY NEVER DID , despite running into the cleaning staff TWICE on the floor. ||After two hours, I decided to go to the front office and request a room change. The woman at the front dismissed my concerns and said she would have housekeeping come clean the room, as if that would also take away the mildew, damp smell. ||Another hour passed, and we finally received a knock on the door. A man explained he was with housekeeping but had no sheets with him as I requested, and just a spray bottle. Not even any sponges or anything. The head of housekeeping was with him and I explained to them again that we requested new sheets hours prior and haven’t received anything. Head of housekeeping said she would have another cleaner come by the room. At this point, this is around 1:00 pm. We leave the room to give them space and for food, come back, housekeeping is no longer on the floor so we assume our room was also taken care of. No. ||I called the front AGAIN and tell them we have not received assistance, they say again someone will come. By 6:30 that evening, no one ever came. I returned in person to the front desk and demanded a room request. The man at the front desk now calls the head of housekeeping after I explained my reasoning for the room change and she tries to combat me saying that the spoke earlier about the room. I agreed and explained that NO ONE ever came by she literally threatened that her staff would be fired and that someone would come by immediately. I told her and the man at the front desk that was not waiting any longer and that we needed a new room. ||We were granted that and the room was…better. Not the best, as there was definitely mold in the shower but it did not smell like dampness and mildew upon entering. ||All in all, I would not stay here again. Not for any reason. I also never received my final...

I stayed here for work one night, and one night only!! First, i asked for an extra pillow for the pull out couch, after waiting in the lobby for 10 minutes or so listening to wild and loud people ( not children) running up and down the halls and acting like fools around 11pm,and listening to the phone ring with noise complaints, i was informed they didnt have any pillows?? Seriously?? A Newer hotel like this does not have an extra pillow? well ok, not a huge deal... So i finally get into bed around 12am, as i expected, the wild pack of individuals have migrated up stairs apparently right above my bed!! This is over an hour after i witnessed the first noise complaint call to downstairs desk from another unhappy PAYING customer ( as i was waiting for my non existent pillow). It sounded like a heard of animals jumping and running upstairs.... I finally managed to pass out after about another hour of listening to hooves stomping. Still curious how a large hotel like this will allow stuff like that to happen for several hours with multiple complaints... The shower was never out, only had Luke Warm water. The breakfast was horrible, the eggs were watery, potatoes were cold.. The recent snow a few days earlier left the parking lot icy and the hotel didn't have any snow removal Done which led to slush everywhere u step and drive and made it unsafe to walk through the parking lot. I decided to take the kids down to the pool the next morning before I left.. Well that was disgusting, there was about 10 or 15 towels scattered all over the place, several shower caps for certain individuals that didn't want to get their hair wet, a half eaten butter finger melted on a towel beside the pool stairs, a melted lollipop on the side of the pool, a couple pair of dirty wet socks strown about, it was just filthy .. The pool closes at 12am and opens at 6am, we went around 9am. I had to go back to the front desk and ask for a couple towels cause they were out. I would think that the time for the cleaners to clean the pool and pick up trash and towels and RE stock dry towels would be the time it was closed? Right? I guess my logic is wrong.. Idk... I was very unsatisfied with my stay, I doubt ill be back, and i will defiantly have to let my company know how my trip was, even with my discounted corporate rate, i feel that it was a miserable trip when it should have been relaxing! Its a shame, its a nice hotel, could be a very nice stay for someone, comfortable beds, but i think the management needs to sharpen up some! I hate to point out all the bad things, but trying to leave an...