Dunkin' — Restaurant in Deerfield Beach

This store was one of my favorites because it is very close to my house, but in March of this year I went with my son and almost when they go to close I was attended by a young woman who at the moment I think was called Shakira or something like that, I do not find myself receiving now, but since twnia attended us "attitude" and because of the rush to close maybe I don't know, she made a mistake asking for my dozen donuts and she charged me more money and when I asked her to return what she charged me for 12 donuts extra that I did not have in my box, he told me that if the manager was not there, and that he could not return the money, then he wrote me on the receipt the amount that he had to receive for his error and to return the next day which I could not do for quarantine since I am a person at riskI am not going to return to that location because of that young girl who treated me so badly, and they always knew me there, she was even registered, she received coupons, there is a Hispanic lady who has been there for years and is super friendly, but she was gone no longer, Now I have to wait to go to another store that is going to be far away, I know that we all need to work but when you do not like to work and kindly attend to people it is better to look for another job, I hope to find my receipt to give the exact name of that girl young so that they give them training to treat customers better and be kinder ... but they already lost me as a client...

Absolutely the worst experience I have ever gotten at Dunkin' Donuts! I went in there on a Friday night to check out their "New Generation" store. As always, I expected to be treated with respect and courtesy. However, quite the contrary happen to me. I was talked down and the employees were literally talking about me as if I wasn't there! I ordered an item that was exclusive to the location and one of the ladies exclaimed "why would you want that!?" Well excuse me that I was a bother to you! It also sickens me that they talk about other customers in front of a customer! I used to work in customer service in retail. I understand that some customers can be testing, but keep your opinions to yourself! It is extremely unprofessional to do so in front of the customer! I will never return to this...

This used to be my go to Dunkin donuts to pickup breakfast every Friday for my office but ever since Humberto the last manager left, this place has gone downhill fast. The new manager doesn't know how to treat her employees or customers. She mumbles under her breath about large orders (mine) and doesn't great customers when she sees them. You can tell the staff, most of whom, are the same from when Humberto was there, tiptoe around her and aren't as comfortable or welcoming with her breathing down their necks. The manager has also asked me to phone in my order to which i obliged the following Friday only to hear that I cannon place large orders over the phone. This lady is a joke. Today was my last time ordering from this location and will take my business elsewhere, until I hear or see ...