O'Bryan's Wines & Spirits — Restaurant in Deerfield Township

I would give 1 star but they have been helpful in the past. I guess I am one of the crazy bourbon hunters that are looked down upon. I went in Thursday morning because one of their staff members (one of the younger guys on the floor) back in December told me that they get their shipments on Thursdays. I went in shortly after 9 and asked if they had received any Weller Antique, the woman at the front said they weren't done with the truck yet. I said no problem, I need to run some errands and I'll stop by on my way back through in an hour.

I go back shortly after 10:00 and talked with the younger gentleman who I see there a lot, presumably he is a manager. He told me that they had the Weller Antique in but they weren't putting it on the shelf yet because the mornings get so crazy (there was only me and one other gentleman in the store, and he wasn't asking for Weller). He said they were going to discuss later that day a "fair" way to do it. He asked if I followed on social media and I told him no but that I would. He said they would post it on there. I left disappointed but I thought I would just follow their facebook and twitter and still be able to snag one.

Well it was never posted on their social media pages and low and behold they said they were out of it this morning. This actually does annoy me because Cappy's had it in stock yesterday and posted it on their social media and I could have gone and got the Weller Antique there. I held out thinking I could get it at O'Bryan's after they posted it. I don't see how turning down a paying customer in the morning and telling them to look at your social media only not to post anything is best practices or the "fair" way. I know O'Bryan's is a wholesaler, but the gentleman I talked to said they had some for the shelf. Now in the State of Ohio it has to be on the shelf within 24 hours, so he had every right not to sell it to me in the morning, but don't preach being "fair" when you lead...

Service could use some improvements. Not very friendly when asking questions. They were more concerned about talking amongst each other. I gave 4 stars because of the great beer selection.

Edit in response to owner reply. You're response is appreciated and shows you do care. My review was not a way to bash or harm your reputation only to hopefully help correct an issue. I also wanted to say that I was one of three customers in the store when I first walked in. There were 4 staff members, a young lady at the register talking with a male at the bar. An older lady ( I say older only describe age compared to the other lady) was standing near the bar talking and she began drinking some wine while talking amongst each other. The fourth male was only out for a short time before he disappeared into the back. He did answer a quick question but walked away before I could ask a follow up question. I gave up on my search and grabbed something familiar then attempted to try a beer at the bar. The three previously mentioned staff members were heavy into conversation and I waited to order a beer and again attempt to ask a few questions about the establishment and their history. I was given a very short response and he returned to his conversation with the two ladies. At this time I was the only customer left in the store. When I checked out I again had to wait for the young lady to finish her conversation and walk over to me. She continued her conversation and only spoke to me to tell me my price. Like I said your establishment was very nice with a great very extensive selection. That's why I gave...

Review of O'Bryan's Wines & Spirits

O'Bryan's Wines & Spirits is a gem for any wine enthusiast or spirits connoisseur. Known for its extensive selection of wines, spirits, and craft beers, this store offers a delightful shopping experience. The staff is knowledgeable and friendly, always eager to help customers find the perfect bottle for any occasion.

Selection and Quality

O'Bryan's boasts an impressive variety of wines from around the world, catering to both casual drinkers and serious collectors. Their spirits collection is equally remarkable, featuring a wide range of whiskies, vodkas, rums, and more. Whether you're looking for a rare vintage or a popular favorite, O'Bryan's has something to suit every taste and budget.

Tasting Counter Experience

One of the standout features of O'Bryan's Wines & Spirits is their tasting counter. This inviting space allows customers to sample a curated selection of wines, making it easier to discover new favorites before making a purchase. The tasting counter is a great way to explore different varietals and regions, guided by the expertise of the staff.

Conclusion

In summary, O'Bryan's Wines & Spirits excels in providing a top-notch selection of wines and spirits, complemented by exceptional customer service. The tasting counter adds an extra layer of enjoyment, making every visit a delightful and educational experience. Whether you're a seasoned aficionado or a curious beginner, O'Bryan's is the perfect destination for all your wine and...