Wendy's — Restaurant in DeForest

Absolute new low for how awful a fast food place can be.

My wife and I were in there last night at around 7p. We were, literally, the only 2 customers in the entire restaurant, no drive thru customers either, and it took them 13 minutes to make our food. They made our burgers first, and then set them out on the counter in back while waiting to make the rest of it. By the time we received our order, the burgers were cols.

The gentlemen in back were playing their music so loud that it was drowning out the restaurant music, even though we were sitting near the back of the restaurant, and it had a lot of swearing, which is unacceptable for what is supposed to be a family restaurant.

And lastly, the manager was completely incompetent (obviously). They had no ketchup in the lobby, which she was surprised at when I told her, even though one of the employees told her it had been out for several hours, and none of the tables had been cleaned. So they were only two clean tables (total) when we went in.

This is why there are no customers. I hope this Wendy's goes under, and soon, so it can be replaced with somewhere...

It’s seems like half the time I go though I have no issues and the other half it’s “we can’t serve you right now” or “I don’t have a cook come back in 10 min” like what??? I’ve worked at plenty and fast food spots how is management allowing this? Like I totally understand if someone calls in and this may be happens once but half the time I go to Wendy’s, I can’t even get Wendy’s because there’s always something. I just wanted a biggie bag after work. I pull up to the drive-through and they said sorry We aren’t taking orders right now, but I can in 10 minutes. Now, who is gonna wait 10 minutes for a fast food spot and you haven’t even ordered yet especially When they’re seven different fast food places In the same area, I think management needs to do better on their end because of this problem you’re missing out on a lot of business that could be made during the time that the employees say they’re...

Brand new Wendy's! The staff is very kind. I have been here a few times now as this is my child's favorite chicken nuggets, haha. I like ordering on the app. They have a monitor that shows the status of your order. I guess my only "complaint" would be more booths. They have a lot of high top tables which isn't ideal for littles but overall, it's the nicest Wendy's around Madison.

update 3/24/25 I had to update my review. Stopped in tonight (Monday). The crew working tonight was on their game! Food was all set, hot and ready when I arrived and the place was spotless! Employees actively greeted and thanked me on the way out. I just had to comment because good customer service is not the norm these days! The crew tonight all were doing an amazing job. Keep up the...