Braum's Ice Cream & Dairy Store — Restaurant in Del City

I was in this location Within this last week i.ordered a Heath Chocolate Mix the young lady handed it to me with a lid on it I asked her what is this for which my mixes at another location doesn't come with a lid she replied a mix... I then took the lid off it and asked her where the heath candy was thats normally sprinkled on the top she took it from me and sprinkled about a half of teaspoon on top which I was ok with however I got home and there wasn't any other candy in the mix except what she sprinkled on top... I called the restraunt asked to speak to a manager he said I am one I asked if her was the talk slinder black male with the face mask on he said yes mama I explained to him what has happened he said would u like a refund I said no I will co.e again and get it remade he then took my name and the item told me when I come in next time to let them know.my name is in the blue book and I could have it replaced...Today 130pm ish I arrived in your dt asking for it to be replaced the y asked me to pull to the window and got my name etc....then I had a associate waiting for approval very nice lady then a woman came to the window stating that they found it in the book BUT they told her to tell me next time I need to come with in 2 days.... I told her I told the man I would get it in a few days when the husband wanted it ... she replied well that what they told me to tell you.... first of all I had to say out loud NOT TODAY DEVIL to keep my head on but the rudeness.. its not like I was stealing anything or not being truthful with her they had my money for a product that should of been made correctly in the first place if they had my name why do I have a time frame to get it replaced.. not once was I told that when I called an complained about the product... I normally go to the other Braums down summylane closer to 44th and I thought I'd give this location another try this isn't the first time I've gotten something I didn't order BUT its what was convent for me I choose their location I didn't have to.... I get it to have things in place and.policies but maybe they should let it be know if there is an issue that I had 2 days to make it right.. anyways your young.lady at the dt went and made me my product and was very nice these managers should be taught human manners from their employees those employees know its me that pays their hour wage... and with more professionalism in handling a complaint from your day time managers they could BUILD THEIR SALES instead of worring if us honest people are stealing from them... I should of just asked for a refund and went back to the location I know where we get treated like our money matters.. oh and to the manager long blonde hair ponytail that was takimg the transaction off the register you 2 are rude no need to slam the window in...

This restaurant is GREAT in the daytime! However, if you go in the evening it is TERRIBLE!!!! I have had two IRRITATING situations with the manager Kenny. Incident one was probably January 2016, my fiancé and I went in to get ice cream on our way home and I wanted a certain ice cream but it was almost empty so I said "I'll take that one if you can open a new tub." Kenny informed me that he had to use the rest of that tub before a new one was opened. The remainder was disgusting looking. Not at all appetizing. I asked who the manager was, he rudely indicated that he was. So I decided on another flavor, which tasted freezer burnt. Incident two occurred Friday, February 19, 2016 at approximately 10:30pm. My fiancé and I walked in to get ice cream, he realized he left his wallet in the car so he went back outside to get it. I walked up to the counter and a lady asked me how she could help. I replied with, "It'll be a minute, I'm not sure what I want yet." Kenny, the manager, (facing away from me) said something along the lines of You better hurry up. We close in 20 minutes. Disgusted at his lack of customer service, I exclaimed "Are you really talking to and about a customer like that?!!" So I asked for his superior. He informed me that he was the manager. I started walking out and let them know that we would not be spending our money here. Before I made it to the door, he made another rude remark. We went to Midwest City Braum's on Reno where we were treated excellently. They were even apologetic for the behavior of the Del City's store manager. I will not be going back to this Sunnylane...

This particular location really upset me! I have celiac (gluten free is a must). I called ahead to verify that they had a dedicated fryer. They did. Fries were great - no reaction - super happy! I ordered my burger without the bun and asked for special handling for gluten sensitivity. I then explained that just meant a clean set of gloves and all fresh utensils. The guy at the window was confused and went to talk to the manager. (Totally fine! I'd rather people ask too many questions and get it right, than no questions and get it wrong!) The MANAGER then turned around and looked at me and mouthed, "We don't do gluten free!" with a really ugly look! He didn't even bother coming to talk to me at the window - maybe a 20 ft walk! I don't think no bun and clean gloves and utensils is really asking a lot. It definitely doesn't require attitude from the MANAGER. I'm sure corporate doesn't desire this kind of behavior from their...