Chipotle Mexican Grill — Restaurant in DeLand

The issue I have with this location is the customer service from management. I placed an online order for 2 burrito bowls. One with EXTRA Carnitas, the other regular chicken al pastor. I also ordered a single bag of chips. All this was printed correctly on the receipt. When I picked up my bag from the to-go order shelf, I opened the bag (which was sealed shut with one of their stickers) and I immediately noticed that there were only 2 burrito bowls -no bag of chips. Then, as I opened the bowls to check the accuracy of the ingredients, the EXTRA carnitas bowl was significantly lighter in weight than the chicken al pastor one. I asked the cashier about it and I even asked "does one portion of chicken weigh more than 2 portions of carnitas?" The cashier (a very sweet young girl) said she didn't know but when she looked at both bowls, she agreed with me in thinking that it really didn't LOOK like the carnitas bowl had an extra portion. She went to get her manager. The manager came by and I said "when I opened my bag, there were no chips and as I'm holding these 2 bowls, the one that should have extra protein is significantly lighter, so I'm a bit concerned if the bowl that I paid an extra $3+ for really has the extra meat". The manager, with a very curt and condescending tone said "Well, we don't go by weight". That was it. They just stood there looking at me. They showed no sympathy nor did they even apologize for the missing chips (which another employee had to get for me). So, I quietly starting packing up my food while the manager asked me "do you need another lid for the bowls?" And when I said no, they just left. The poor sweet cashier looked at me with an apologetic look. And I said "the disposition wasn't there, so it's not worth pursuing a resolution." I completely understand how in the past years, entitled customers have ruined managers' perceptions and experiences. However, that is no excuse to be immediately dismissive and rude to those customers who are not yelling or being rude to you who just want to make sure they are getting what they paid for. Especially when there was already a mistake which with reason, created the concern of...

to go out to get something to eat even through a fast food place is something I really can't afford to do I'm not feeling well today I was just on my way home I decided to try the new Chipotle here in Orange City on Woodland Boulevard the rap music was so loud I had to ask three times what the guy behind the counter was saying the food was horrible it was cold as soon as I got home and tried to eat that thing called a burrito and I only live two miles away so it wasn't like you know it had a chance to get cold by the way. I mean it was ice coldas soon as I took it out of the wrapper it completely fell apart it was nothing but a thing of mush the wrap was all soggy and gooey and fell apart that burrito was $10 the $10 I could had a beautiful meal at Chick-fil-A if it was open Chick-fil-A is not open on Sunday that's why I went to Chipotle I will never go again Plus I'm having a lot of nerve damage in my leg it hurts a lot I work 18-hour days a lot of times I lost a little control of my leg and it wiggled and jiggled it almost fell out from under me and I don't know if the kids were laughing at me but right after I did that there was hysterical laughing I never look back to see or say anything I just wanted out of there I was in pain. I will never ever go back there again expensive and horrible I very very rarely ever give a complaint I don't want to see somebody's business get hurt but corporate people from this establishment if this is how you run stuff you don't deserve to have your jobs it is not managers is comes from corporate and you suck you do not train your people correctly and probably do not pay enough for any one to care. I am sorry I spent my too hard earned ten...

Not happy 2 weeks ago I came in and ordered four burritos the rice was hard I don't know if they didn't cook it long enough or it was left over from the day before but me and my son couldn't eat our burritos my husband and my brother-in-law was able to eat there even though the rice was hard they still ate it I called spoke with the manager she was really nice she said next time I come in they would be a credit and I thought she said it would be on my app I told her it would be at least a week or so before I could come in she said that would be fine I gave her my name so I went in this afternoon and this the manager he said I cannot do that for you and that's an excuse me I showed him my app and he said well I can make one for you I'm like excuse me I paid $37 and the rice was hard and me and my son through our burritos out he said that's not how it works the manager don't just we make them for you you have to call the 1-800 number I explain to him that's not what I was told and to please go speak with the female manager I spoke with he said let me go talk with her he comes back and he says no she said she never said that that you would have been given a 1-800 number that is not true as I spoke to get I was about to walk away the guy says well I'll just go ahead and do them very rude I mean excuse me I called I did what I was supposed to do it's not my fault even on my app it showed that I had been in there two weeks ago and I ordered four burritos I will not be ordering burritos from there ever again that's terrible not the way to handle a situation of a...