Bruster's Real Ice Cream — Restaurant in Delaware

I have no words for the amount of disrespect and humiliation encountered at this facility today I’m completely shocked and traumatized my child had to witness this. I ordered my usual amount of scoops in my usual size cones the employee verbalized she understood I paid with my credit card. We picked up our order at the third window sat down as me and the kids are enjoying our ice cream the employee motions me to come to the window 🪟. I see another cone with several scoops of ice cream.

She states this is the ice cream you ordered I tell her no I order a large cone with one scope of each flavor.

She then gets hostile and starts to verbally abuse me in front of my children her coworker calms her down. Her coworker essentially tells me there’s nothing she can do. Knowing my children are watching I sit down and eat my cone. After some time I stand and ask a different employee calmly if I can speak to a manager other employees chime in saying no I cannot… she’s not available… one of them even saying it’s a secret.

I then tell them it’s unreasonable to give me attitude and play mindless games when it was them who messed up my order and it is unfair to charge for a service or good a customer did not request.

The white or white passing employee then asked me to bring the other cone I did not eat to see what she could do about it. I gave it to her, she placed it in the fridge looked me straight in my eyes as my children watched and asked me why “can I help you?”, why are you still here?, do you need something? Are you going to order?,are you picking up” with a straight face as if she did not tell me a few seconds ago to hand her the ice cream to see what she could do for me.

This staff played many mind games, gave many excuses, even took my personal information and number…

Just to humiliate me in-front of many people, my own children and charge me for something I...

I went with my family today because we got a $50 gift card from our neighbor. I don’t like going to Brusters because how expensive they are and the small scoops they give you. We came because of the gift card. Our order came up to $18.50, I gave the girl our card and she swiped and swiped and swiped. She finally asked her manager a question and then gave me my card back. I asked can you see what’s left because you swiped quite a bit. She asked her manager and she showed her and told me $10.80? The math ain’t mathing. I asked to speak to the manager because this was inaccurate, well the manager was useless saying that was the remaining balance and the other 50 million swipes did not effect my balance I said clearly it did because this was our first time using the gift card. She asked me for the receipt of the gift card, I repeated again it was a gift but the paperback that the card came with had $50 on it. So basically they robbed us and the infant scoops that we got for the price charged really just took me over the edge. I asked for my card back and I gave it to the next customer to use. I will never go back there again. UDairy Creamery has amazing ice cream and I have to tell them just one scoop because their one scoop is worth the price. It’s right down the road and you get to see the cows and some of the gardening the...

You cannot miss to see this place when driving by the Pulasky highway. The same thing happened with me some months ago and from then this name was on my list. I somehow managed to convince my husband to take me there after work, as it is 20 mins away from my place and he doesn’t believe in driving far distances, just to eat an ice cream. He feels they all taste the same. 🙄 Whatever..... We ordered their classic 1) Banana split(you can get it on a discounted rate if you take ur own banana only a thursdays)- It comes with 3 icecream scoops chocolate strawberry and vanila topped with banana and strawberry pieces with whipped cream. They also add some types of syrups which might be their patent. All together it tasted amazing. you cant bet! 2) Chocolate fudge in waffle cone - This combination went well. I loved their waffle, it tastes amazing. 3) Butterscotch ripple - This was nice. As you know butterscotch has a mild flavor and i do like it but it couldnt stand the other 2 and hence they got over before this did. They have a wide variety of icecreams with various combinations, i wanted to try cheesecake blueberry swirl and coffee with cinnamon but both weren’t available. May b becoz of covid they have kept a limit on the availability of...