McDonald's — Restaurant in Delaware

You need to teach the help that a happy meal comes w a drink that is already paid for! The girl yesterday asked the kids would you like a small or medium drink. I said their meal comes w a drink. She said I know - then why are you asking what size. I’m suppose to. No… the meal comes w a drink you don’t add another drink to it. Got the receipt - she had charged for 2 small drinks. She said is something wrong? Yes you charged for too many drinks. She was insistent she didn’t. There was no manger around. She was NOT the sharpest tool in the toolbox! She swore she did it correctly. She was so “dumb” that I ordered sweet tea lemonade and she swore they never had that. I said I’ve ordered it a few times here. Impossible BUT she’d give me lemon. She didn’t AND the tea was empty ALL day! Yes she was informed but she couldn’t comprehend that the tea doesn’t come from the machine. She kept saying you can go over there and get what you want. The tea is empty…..she just repeated you can get whatever u want over there. SMH! She was so new she squeaked and still had her price tag on her! I sat down and figured up everything we had gotten - she had not only charged us for 2 small drinks but she forgot to charge us for a large drink I had ordered but got the cup for. I gave up on her. You guys are so great that more then once you’ve said don’t dig for that 5 cents… but she’s going to get ahold of the wrong person one day and they’ll be a lot of shouting! I witnessed that at Milford McDonald’s months ago. ALL the customer did was ask for her cup and the manager behind her back made fun of her while her boyfriend was standing there. A fight ensued - not fun! The manager was 100% wrong and she set a bad example for...

Honestly I’m disappointed, I placed an order for my autistic sister and others in my household who are here, unaware that they are remodeling, I used the McDonald’s app, I put it in it placed, everything looked normal. It said it was read to be picked up and a driver was on the way to pick it up. I watch the map when I order cause I would like to have a round about idea when it will come so it’s now outside long, as I feel almost anyone does. 30 mins after I placed my order and awaiting upon said order. My order was cancelled out of nowhere. I can the store 2 or 3 times and called the app but no answers no where. I text my friend who uses the app and delivery more often then me and I was like this ever happen to u before? She responses there closed and have been since the 6th. Meanwhile, online orders are going through taking money, that y’all don’t know was my last bit but it was, and it says y’all are open online as well. Which is false I feel as though y’all should have done something to prevent this, other fast food places out there hours as temporarily closed but what do I know it’s just a suggestion. I went to this location in person numerous of time and went through drive through and there’s is a lack of customer service. I only go there cause it’s the one...

The staff seemed disorganized. I waited at the drive-thru speaker for awhile and was never greeted. I thought it was closed. I drove around and saw they were open, so I had to drive back around to the speaker. The cashier gave me the wrong receipt, and a girl at the 2nd window caught it. The manager on duty was disheveled and was putting her fingers inside cups to place them in the automatic soda dispenser. She gave me the wrong drink, and when I brought it to her attention, she didn't say a word, and her expression showed she seemed annoyed I even brought it up. She finally gave me the correct drink and when I tried to hand her the wrong drink, she motioned with her hands that she wasn't going to take it back. I told her I didn't want it because it was the wrong drink, and she finally spoke - "I can't take it back." Really? You can't even take it back from me to throw away? My wife said some places do that because it's considered contaminated. I found that ironic, considering she was putting her fingers in clean cups to add them to the dispenser. I'm never going back to this location. At least my...