McDonald's — Restaurant in Delaware

After what I experienced tonight, and after what I witnessed, it is clearly not the staff but the general manager that will run this restaurant into the ground. Here we have a Saturday evening. This McDonald's is the only drive-thru and convenient restaurant in the entire town. On the schedule we have one female doing the work of 5 and one new employee, a young kid. I go through the drive-thru and then when I get homeG open my bag to see that I am missing part of my order now I have to go back when I go back there's about ten cars online so now my dinner is at my house getting cold I'm not going to sit on this line. It's 32 degrees outside I have my dog so now I have to leave my dog in the car so I can walk inside. Now that I'm inside this girl with the red shirt and dark hair is doing everything well there is a brand new employee standing there trying but still needs help and then there is two young men in the back but one is on break so he can't help. I wait 10 minutes it's cold my dog is in the car I tell her I need the rest of my order she is very accommodating very kind and I feel very sorry for this young woman. She has no help I asked her why they cannot schedule a full staff on a Saturday evening. She gave me my order and made things right and gave me a refund. the young man who is the new employee I will say was very polite so I'm not blaming anybody that all of my food was not in the bag of the first time. But my plea goes out to the general manager you need to have a schedule in place for Saturday evening because one girl doing everything and training a brand new employee and one guy on break is not going to cut it. I do not know if writing a letter to corporate will even help this but I hope that you will give it consideration as to no working people to death. in the future you may have no employees at all if you continue this type of scheduling on a...

I have never had a bad experience at ANY McDonald’s until now. And it wasn’t even because a shake took 25 minutes to make. It was because of the staff—specifically one woman. About 5’4, brown hair, looked about in her 40s. I was appalled by her behavior from the moment we stepped in the door. Absolutely disgusting attitude the whole time we were there. Gave us nasty looks and snarky responses when we had never said anything that could’ve provoked her. And as I’m reading other reviews it looks like I’m not the only person who’s had to deal with this disrespect. So how is it that nothing has been done about this lady? Seriously? With everything going on in the world, the least you can do is have some basic decorum. And another issue aside from the lady was the box of cigarettes and a lighter sitting on a counter out in the open next to some ketchup packets. The problem isn’t smoking, it’s keeping those cigarettes in close proximity to other peoples’ food. That woman’s attitude and the kitchen are both gross, and if I had to guess, this McDonald’s is gonna lose a lot of business if reviews like this keep coming...

I want to start off by saying wow this McDonald’s was clean! But, that’s where the good notes end unfortunately. I’m not one to write bad reviews especially not for a place around our tourism town. I know what it’s like in this industry. But we ordered ahead for dinner because my kids asked for it. I frequent this McDonald’s plenty and always have good encounters - except for tonight. We still waited for a half hour in the lobby, which I would understand if they were busy but they weren’t. They were severely understaffed - and I’m sure it had to do with the manager running around yelling at her staff. Yelling at an older woman because she couldn’t keep up, in front of customers. Yelling at the only cook back there instead of jumping on the line and teaching him how to do it faster. Gave me attitude because I didn’t grab my tea right away when she took a half hour to get me the food, forgot my frappe, and my kids nuggets. I’m really not one to nit pick, but foods not cheap anymore, and I paid 50$ to experience the clown show that was tonight. Your manager needs to learn how to be a LEADER....