Putrid costumer service, directly from the part owner.
My family was in town for a weekend and it happened to be my daughters Bday so we called in an order, and was told it would ready for pick up at 11am.
I arrived at 1 and it wasn’t even made yet. When I asked what turned out to be the part owner that I was told it would be ready by 11 and asked for an explanation, I was told that I was rude and that the baker “makes everything you see here” As she was walking to the back. With no further notice.
An older employee said it would be 5 min, 20 min later I got my daughters cake. I wasn’t offered a discount or really an apology
Being short staffed and having delays are fine but being rude to consumers and not updating them about delays (they had my number and could have called to say our order was delayed) are unacceptable
Cake was well made, it’s a shame the baker teamed up with a human being not meant for the...
Read moreA slice of yesteryear quality in a humble disguise. Our family was biking the Lewes Rehoboth trail and we passed right by this gem I had seen reviewed online. As we approached with caution (was it open? Is this the place??), we were dubious that this could be the five-star bakery we sought. Never judge a book by its cover is the moral of this story. The quality of ingredients and care—dare I say love—that imbues each baked item is paramount. I wish I had infinite calories to burn so I could have sampled everything. Instead we tried the cinnamon rolls the size of your face. Fleshy rolls, light cinnamon (it’s a style) well balanced frosting sugar to butter ratio. You can taste the quality of the sugar used, the quality of the butter used if you are a baker. Pasqualini’s is tops. Do yourself a favor. Use some calories here. The pies...
Read moreWe are so happy we chose Pasqualini’s to bake us a birthday cake this year. My dream cake was a Hawaiian inspired sunset cake with custom edible flowers. Cathy is so talented and was able to duplicate the inspiration photo to a tee. Not only that, the raspberry jam filling was perfectly flavored but not too sweet (like the style of cake you now find in every supermarket). You could tell the ingredients used were high quality and the flavor was so delicate. Everyone at my party raved about the cake and it looked beautiful in all of our photos. We also ordered the tomato pie from Pasqualini’s. Although different, this tomato pie give’s Serpe’s a run for it’s money. We will be using Pasquilini’s for all future orders any time we are seeking something sweet or savory down...
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