Wawa — Restaurant in Delaware

I am a single mother with two children! I need every single dollar I have! I came to your WaWa located on Stanton Ogletown Road located in Newark Delaware. I purchased the two for three dollar Pepsi's and a 24 oz. coffee for $1.89. I swiped my card to pay for the two Pepsi's and I then handed the cashier (who appeared to be under the influence, the customer before me said to the cashier as she was leaving to "have a better day" because she also saw that she appeared to be under the influence) a ten dollar bill. I didn't realize until I had left that she only gave me $5.11 back in change. I came back to the store after I got out of class and Stephanie the Store Manager was there. Why she's a store manager for your establishment, for your business I will never understand. She has the worst customer service of a manager I have ever seen. Stephanie printed out a copy of the receipt because I wasn't given a receipt and it showed that the register, or the computer didn't take the Card I double checked the amount I had more than enough to cover the three dollars. Instead of your store manager returning the three dollars and applying it to my card like I wanted. She instead did nothing! She told me that I would have to bring back the two sodas that were gone by that time to return them and reapply the payment to my card to get the three dollars back, even though she was able to find the receipt in her computer. What since does that make from a business perspective? Which is why your company needs to stop hiring people who don't at least have an associate's degree in business management to be managers because they lack the common sense to realize that she just lost a customer and thousands of dollars because I come in WaWa almost everyday over three dollars! There is no way! No way I'll spend another dime with your company! That money was going towards my being able to get my daughter to Summer Camp because I spend $8.40 every day for both of our all day bus passes! So it's not just three dollars and that store manager Stephanie should be fired! I want The contact information for the General Manager because Stephanie the Store Manager lied and said she didn't have her contact information. I emailed corporate and reported everything!

On 06/21/19 the Assistant General Manager refunded my $3.00 and charged it to the correct card. You think she would have just refunded my money due to the inconvenience, and poor customer service, but no. Which upset my parents who stated they are no longer giving this company another dime, so now because of their company greed they lost not one but three customers and...

I just had one of the most frustrating experiences I have ever had at a Wawa. Now, I am at my local Wawa at least once a day, everyday. Today however my life took me past a different Wawa that is about a mile away from the one I'm accustomed to. To start, the instant coffee machine was out of order which was a bit disappointing. I had already prepped my coffee cup with creamer and sugar so upon realization of the out of order machine, I asked the coffee attendant where she would like me to dispose of the liquid. At first she gave me a very distasteful look then told me "well of course, the trash can!" Then being very familiar with Wawa Food and products, I asked the ladies behind the food counter if their mac and cheese was fresh or if it had been sitting a little while keeping warm. Now, I eat Wawa mac and cheese way more than I care to admit so I know what the difference is. They told me the mac and cheese was so fresh it did not even have a spoon in it yet-their words exactly. I excitedly ordered one at the screen. When I went to get my food I took a look at it. The mac and cheese was chunky and not creamy in the slightest bit. When I nicely told the girl behind the counter that this is not fresh maybe there is more somewhere that the other lady was originally speaking about, this girl gave me attitude and started to tell me I don't know what I'm talking about. I then asked for the manager who came out with the same attitude and repeated the same things I have already been told. I then asked her if I could just have a refund because I am not eating what they gave me. She then decided to finish fussing with another product then went up to the register with me to issue the refund. I attempted to apologize to her explaining that I know what Wawa mac and cheese should be like and that's not it. She proceeded to tell me "Whatever. You're wrong and don't know what your talking about it. It is how it is". Needless to say, I will never be going back to this Wawa again! If anyone happens to be in the area of Christiana Hospital and are looking for a good coffee, I recommend skipping the Wawa right near there and instead taking a right down Harmony Road to Kirkwood Highway. There is a Wawa on the left at the end of that road and is much better, in not only food but also...

I walked into this wawa to use my Visa Card wasnt working showed image of my card , Had my ID License (Driver's license) Lady at the counter refused my service and Stated to me if you have an EBT card we take that WOW, all I needed was gas , I had all my information and was refused service saying they cant enter my numbers but if you have an EBT card we take that No I dont have EBT , my bank was closed to get cash and I havent received my other card yet, But Brew Ha can take an enter my information and I can get service from them Wow , Never again Wawa so disrespectful and disgusted, thats how I Felt with that statement that the young lady maded and how she went about it...... Proper way was Since our system doesnt allow us to key in the numbers , We do accept and mention all the cards you accept, Not just say we accept EBT cards ( Nothings against EBT cards it's a benefit to help individuals in need)... and to progress forward...... Shame on Wawa....... I should posted this on...