McDonald's — Restaurant in Deltona

I had the worst experience ever. They don't even deserve a star. I ordered $50 worth of food off the app. I got a text from the app telling me my food is ready. we go inside the store and our food was sitting there. But the manager Mario said that our food was "staged". Remind you I got a receipt from the app telling me it was ready. The manager Mario is very disrespectful, she is always disrespectful every time we come in there and there is a problem her manager Tara is just as unprofessional as her employee Mario. I used cash app to pay for my $50 order manager Mario and her manager Tara refused to give us our food for a refund. See if the manager Mario would have reran that ticket while we were sitting in the store going back and forth with her and her unprofessional manager Tara then she would have seen that the food was paid for. Just like I told them it's called Cash app you have cash in your account to use the app. We had to leave that store with no food no refund and had to go to Domino's and spend another $45 on food. I had seven people at my house to feed four of them being kids. Tara told us to come back and we'll give you a refund when it clears on my cash app. On Monday when I realized it cleared at Friday at 6:31 p.m. that's why I said if the manager Mario knew what she was doing or she might have just been doing it just to be nasty. She should have ran that ticket while we were in the store and it clearly would not have been in staged. So when my husband goes back to get the refund manager Mario call her manager Tara they told us we would have to go through the app. Back and forth with the app and with McDonald's. McDonald's called the police on my husband ,manager Mario the unprofessional who should not even be in a manager's position. Because my husband said he was going to call on them if I pay for food it was made they didn't give it to us so they wasted food they knew I paid for it and short story it took us three to four weeks to finally get a refund. And that was thanks to Jonathan Gans who was very professional very polite and I believe Maria was the one who authorized and finally listened to us and gave us our refund. I will never go back to that McDonald's again. And the manager if that's what you call her Mario and her manager Tara are the most unprofessional managers I've ever came across I own my own business and you do not treat customers like that if I pay for food they don't give it to me I had a receipt from the app showing it was paid for that's called stealing. And the manager Mario and the unprofessional manager Tara should not even be in those positions. They definitely should be reprimanded they are unprofessional, rude and definitely don't know how to...

My husband and my son went to get the family dinner the other night and by the time he got home the meals were wrong we spent $27 and it gotten Double Quarter Pounder meals with bacon for our teenage son and my husband and a Happy Meal for my daughter and I got a cheeseburger everything was messed up we called and we're told to come back and they would replace the order. Come back in tonight and after spending 15 minutes in the Drive-Thru I'm told to pull up in the number one parking spot and then a lady comes out to talk to me and tell me that she can't replace the whole order my husband wasn't with us for dinner tonight and I didn't want to get his whole double bacon Quarter Pounder and a bacon cheese fry because that's $10 worth of food and nobody be able to eat it at home then she comes out with just a Happy Meal and just a cheeseburger and I'm like what wears the other bacon Quarter Pounder and the bacon cheese fry she had to go back in and get that made we had our infant in the car who at this point was getting very tired of being in a car that was sitting still I went inside waited 10 minutes inside and it still wasn't ready went back out to the car wait another seven minutes and she brought it back out all the other food was cold at that point and she's like oh I can take that back in and have it remade why so you can have to get the other stuff we made that you just brought out why didn't you just make everything at once. Always huge weight every time we've been to this McDonald's which is the only one by our house we have had our orders messed up or are Quarter Pounders are raw...

I go in super regularly typically the morning crew there’s no issues. I’ve had two instances where high school kids that were working the register we’re making gestures in front of my kid that were absolutely unacceptable. Not only that every single time I go there they park me so they can manipulate their numbers and forget about me. It happened three times I’ve had to cancel my food on another instance and then try to give me the food and then I wanted refund because my son Higher risk if someone is sick The lady in the morning from the islands, beautiful person so is the Hispanic lady at the second window The little girl that had an attitude with me this morning I raised my music on purpose so you guys know I am there and you don’t forget about me again update 7/4 they 0 people in line just so they have good metrics they make you park even if nobody is in line physically it3/20/25 same thing they dont have drive through only curbside been here 15 min and nobody is in the drive thru 7:45 am The manager that works there is now aware that I will no longer be pulling forward for you guys as a convenience because I didn’t ask for curbside I asked for drive-through And as soon as I am finished, I’m going to give you the food back and ask for a refund To waste your time they dont offer drive thru only curbside to help the number 8/16waited 15 min again had 3 cars go by while my food sat on the counter i watched it until they can have a runner bring it out next time you ask me to park i will remain in the line im not...