Rosati's Pizza — Restaurant in Dement Township

Update- the manager spoke to us and was very helpful and nice. Said they are absolutely sorry for the experience and helped us.

I absolutely had the worst service from our waitress. I will not state her name for that will be between the company and us. We had ordered and she never came to check on us and my father in law went up and said “hey so nobody checks on us, what does it take to get a beer?” And she snapped and said. “Well I am busy and the only one working right now.” (As we only saw her in the bar area cleaning up and talking to the one guy at the bar.) she turned grabbed the beer and slammed it on the counter and my father in law said “oh sorry we have been waiting and didn’t know.” Then she went to get out food and tossed everything down on the table and walked away fast. Then came back said you need plates and I said “yes please.” Then she came back and tossed those down as well and walked away. I ordered 12 wings half plain and rest mild. The other waitress came over and asked nicely if I needed anything and and I told her about our wings and then the rude waitress came back over and and said my wings were messed up and accidentally put sauce on all them they would fix it. I said that is fine I wasn’t upset but then she forgot until we were all done eating and when we were asking for a box she then brought them and I said no I don’t want them now everyone was done eating and I said I needed to get them taken off, she said “well you ordered them so you have to pay” and I said “We didn’t get them with dinner and would like to speak to a manager” and she said “absolutely not you all were being rude and you need to pay and get out of MY restaurant or I am calling the cops.” I have a 5 year old who then was all worried asking why is she calling the cops and freaking out as she’s still raising her voice at us over what happened. As my husband then noticed our son freaking out and then me getting upset as well as our parents in law and said to everyone “Okay everyone just stop this is out of hand and we will just pay and call tomorrow.” And the rude waitress continued to raise her voice at us and he looked at her and said “can we just stop? We will get boxes and pay and call tomorrow.” She finally stoped raising her voice and gave us boxes. So At the end when my father in law went up to pay her said, “I’m sorry your working alone and management placed you her alone. We just didn’t have anyone checking in or helping us.” And she continued to be snippy to him and rude. We have been there multiple times and never had such a rude and disrespectful...

They left my pizza outside instead of knocking on the door. I didn't sign for the pizza yet my card was charged. I'll dispute the charges with my bank. They even charged a tip. Had to add an edit. Opened the box. It was full of ants since it had sat outside for an hour. Weeks later I figured out the problem. The drivers are lazy. Don't order through door dash, or them, they mix up the notes and probably thought I was a door dash leave it at the door person. I wasn't, they don't send any notification if it's a door dash order apparently. My order was sitting outside the door and the time on door dash just kept getting longer. This time I figured they made another mistake and got it before the ants. Bad management and lazy workers.edit. I am a glutten for punishment, so I ordered again. This time again through door dash. This time I got a notification. They may have fixed the problem. Very good job if they did. After my next order if the same happens I will...

My first visit to this location. The restaurant is clean and inviting. There are plenty of beers on tap and TV'S to watch. Phil was friendly and helpful when I needed him to explain some of the menu items to me. I definitely made the right choices. The 4 Cheese Ravioli is absolutely amazing!! The blends of cheeses and my choice to have Alfredo Sauce was the perfect pairing. I could only eat one of them. That's how decadent they were. I highly recommend them. The garlic sticks were delicious too!! I hadn't had a Calzone in over a decade or more. Mine was stuffed with Cheese and Italian Sausage. I mean it was stuffed!! I literally got 3 meals out of it!! I saved the best for last. The Cannolis didn't disappoint me at all. Just when I thought I was full, I sure had room for an entire Cannoli. It was the perfect ending to my delicious meal. I'll definitely be back. I might have to try a different dish the next time. I'm already looking at...