I'd love to have given 5 stars because the wedding cake, cupcakes and cookies I ordered were absolutely delicous and beautiful. Everyone was raving about these desserts at our wedding. However, after communicating with Christine directly via email I found out that they couldn't deliver the items on Sunday my actual wedding day. We worked that out and I was to pick everything up on Saturday between 12-1. Christine confirmed this time herself saying "perfect."
On Saturday at 11:30 we were on our way to pick the items up and I received a phone call asking if I could pick my order up at 4 PM. I told the girl that we were on our way and that Christine confirmed that my order would be ready to be picked up between 12-1. The girl said that they were told 4 pm which didn't make sense because if that was the case why did she call and ask me to come at 4?? She put me on hold and then came back to tell me that they needed until at LEAST 4 PM and that they closed at 7 but some of them would be there cleaning up so if I came after 7 that would be fine. I told her to call me when the order was ready and we would come then. Well, I finally got a phone call at 6 PM saying that my order would be done at 6:30. I had emailed Christine right after I received the first phone call at 11:30 AM. I expressed how unhappy I was. We had rehersal dinner plans that night and this had completely ruined our plans.
As of today, I have NEVER gotten a response from the owner, Christine. No apologies from anyone....nothing. This was a $500 order and it was for my wedding. I really would have expected this to be a priority. I'm completely disappointed with the lack of communication and response after messing up and...
Read moreIf there is ZERO star I would do it. first of all, I order a cake from this place for my son first birthday and it was a day before his birthday and she charged us an extra money $10 for that which I didn't mind at all I paid the price she said BUT I DIDN'T GET WHAT I WANT WHAT I PAID FOR.
Please save your money, try Papa Ganache , they have a bakery opening in Cranford , very excited to try more of their...
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