Absolutely appalling service. We were seated at a table with no placemats or silverware, had to ask for utensils up at the front service station and was handed the incorrect number of utensils (asked for 1 set of silverware and 3 sets of chopsticks: handed just 1 of each). While I understand it was busy the tables seated after us received drinks immediately after being seated as we were ignored until the plates started piling up and only then was our drink order taken moments before we finished eating our meal. When we complained about the lack of service the “manager” acted as if she didn’t know any more English than to say “sorry, it’s busy” and did not offer any kind of discount or other options as apology. To pay over $60 for food that you serve yourself (and most of the dishes were low to empty) for 3 adults and 1 child while receiving such bad service...
Read moreWorst food ever eat at own risk. There open at 1030am so i showed up at 1030am to grab a bite to eat. All the food was just coming out so has to be fresh and hot right? Wrong food was cold so tells me it was left over food from the day before. I grabbed a few things and some rice and left. Started eatting and it was cold and gross. The rice tasted like it was cooked in dish water. Thats not even the worst part. I eat a few dumplings before i noticed there were raw and not cooked all the way. I knew i was in for a long night. With in the hour i started to feel sick then came the cramps of food born illness. Ill save you the worst of the details but im sure you get what came next. Just stick to wok and roll in newport food is fresh and they take pride in there services. Stay away from this place if you know whats...
Read moreIt's a Chinese Buffet. Pretty standard fare. The freshness, and availability depends largely on the time of day you visit. During lunch or dinner hours, the food is hot, fresh, and in good supply. Outside of those hours, not so much. Service is minimal, (it's a buffet) and most of the staff are polite, but certainly not friendly. There are a couple of exceptions, however. The hot soups are good, but so many "Americanized" foods are COVERED in cheese. Apparently, it's assumed that Americans love cheese! No shortage of grease or fat here, either. Is it possible to make a healthy plate here? Yes, if you choose carefully and limit your choices. It seems to be a popular place for large families and celebrations of all sorts. Be aware the "lunch special" pricing does not apply...
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