A local took me here and its reputation was good. I come from years of hospitality and food service from high volume production to high end management. I have an idea of how things should work. Walking in, we were greeted quickly and cheerfully; the staff was all quite busy. We were seated in a booth by the windows and a server came by reasonably quickly to take our order. We had a sausage benedict and a classic breakfast. Our drinks came quickly, and the food in a reasonable amount of time considering the business level. The food was just what one expects from a retro diner. Nothing special and sort of bland. Deep fried potatoes had been in a holding bin or on heat for a while, but not too bad, just a little tough and warm, not hot. Bland gravy, but perfectly poached eggs, and the classic breakfast was one of those things that can't be messed up too badly. BUT... looking around as we waited for food, the place was filthy. All the booths around us had trash on the floor and spills and/or crumbs on the seats. We watched a busser clean off the table top and just wipe down the top onto, and ignoring the seats. After we got up from the table my partner noticed I had sat in something that had stained my clothes. This is not how a well run operation of many five star reviews should operate. The service was adequate, that's it. She took the order, brought the food, checked back once, and brought the bill. Nice enough, just nothing special. I would take a good look around before agreeing to be seated.