Domino's Pizza — Restaurant in Detroit Lakes

After years of buying from this dominos store, I don’t know what happened in the past year. I have now had several orders delivered while missing a pizza (luckily I live nearby), but it becomes more of an issue when I place an order (without being notified of a wait like usual) that won’t come for two hours. As for tonight, I will call the store to try to place an order when their app isn’t letting me do so, and I don’t even get an answer. I had to call the store FOUR times before it was even answered, to be told that i couldn’t redeem my rewards that I was using for the order, since I didn’t order on the app. And the problem “isn’t on their end.” I will get Tracker notifications of my order being ‘quality checked’ for up to an hour. Separately from myself, I personally know someone who had an order that just wasn’t carried out and didn’t receive a refund, either. And upon calling the store was only told “were closed.” I understand being busy as someone who has worked in food service, but it has become increasingly clear that this isn’t just being understaffed and overwhelmed, it is blatant disregard for the job they’re doing. Dominos is my favorite place to order from, but I can’t afford to keep getting food...

Placed an order online through the Domino's app for 2 med. pizzas, 16 piece parmesan bread bites with marinara sauce, cinnamon bread twist with icing and a 2 liter bottle of Barqs. Did not receive the bread bites marinara sauce, icing or the 2 liter bottle of Barqs. When the driver arrived to deliver he said they didn't have the Barqs 2 liter bottle so they made the choice to change it to cherry coke without calling and asking if that was ok. Order was missing the parmesan bread bites, marinara sauce and icing for the bread twists. Call down to the store to let them know I didn't receive my whole order and was told they would deliver the rest when the driver got back. 40 minutes later still waiting for them to fix their error I call down to the store, no one answered the phone (I tried twice). I only live 3 minutes away so went down to the store to see what was going on. They hadn't even started the order and pretended like they knew nothing about their error. I would avoid this pizza delivery at all costs. Wish I could give them 0 stars, DEFINETLY NOT WORTH THE...

The staff inside the store looked very upset and cranky. Waited for a while before they even greeted us or asked if we had an order. They acted as though me being there to pick up my order was an inconvenience to their day. The inside of the location is small and cramped as well as slightly outdated. No one had gloves on while making the food. The order was also incorrect. I tried to contact a manager multiple times to get this corrected. No one will respond and there never seems to be a manager available. We ordered 2 medium1 topping pizza's (an italian sausage & a pepperoni, 3 orders of parm bites with marinas, 2-2 liter cold sodas, and a cinnamon twist with 2 icing. We received the wrong toppings on our pizza's ended up with 2 cheese pizza's. The parm bites had no sauce and were undercooked. Also they gave us 4 icings with the cinnamon twists. And we got 2 warm 2 liters of the wrong type of soda as they were out of what we ordered. Terrible experience. I suggest trying another location, we have many pizza places...