Big Man's Grill — Restaurant in Detroit

First I want to say I love my Black Owned business however I was pretty upset with the service on my first visit. I first called to place my order and the phone lines were fast busy then the phones just rang. So I decided to go up there. When I arrived it was about 12:15 pm the doors were not open. Then I was finally let in. I placed my order finally at 12:38 pm. I did not receive my food until 1:35 pm. Once I received my order my green beans were in a container that looked like they came straight out of the can. They looked nothing like the presentation photos no seasoning no nothing. The mac and cheese did look promising. The lamb chops were great!! Overall I will still state this was not what I expected but constructive criticism...

Came in at 6:44 pm and order two lamb chop meals and 4 lamb chops only order came up to 90 dollars I went back in to check and see if order was ready after didn’t receive a call l walked in at 7:41 pm and they told me my order was cancelled and I’m standing there look confused as if it was on my end because I use my debit card and I ask how he inform me there system canceled the order and I have to wait another 15 minutes and I’m still looking slow like how and he said I can give you your money back as if that was the only solution he can come up with I polite got my money back and left like that was unprofessional how someone order was canceled on yall behalf and the solution is to refund like what is crazy to me poor...

The individuals working here need a customer service training course. There should be no way a customer can call in an order, be told 30 minutes to preparation, arrive 45 minutes later and the food not be done. That’s not the issue. The issue was me sitting in the small space for a whole extra 45 minutes and finding out at the end they never even had my order taken after being told “yes it’s in just a little while longer” Instead of acknowledging the mistake, you all just pretended to look for the receipt/order. The chef on his smoke break was the only staff member to offer a solution. That’s far from his job but crazy how he knew to do at least that. I will not...