The 1 star is NOT for their delicious treats but for their dishonesty and deception. We visited MTB yesterday to pickup some of their magnificent desserts, upon paying I was stunned by the seemingly expensive bill. I thought something was a little off but also considered we bought a couple larger portions and I didn’t know the price of anything. APPARENTLY, the young lady ringing me up also realized that something was off. And I know so because she proceeds to hand me my credit card receipt only and not the itemized receipt, which I had already asked for. AS SOON as I asked for the itemized receipt (again), she immediately converted from English to Spanish and consulted with the woman beside her...in Spanish! I understand some Spanish and knew and heard that she had overcharged me! But here’s the kicker, even though they both knew that I had overpaid, they both said “Have a nice day”!, as if nothing was wrong. Neither one of them said nothing about the overcharge. But I did!!

It gets a little bit worse, so once we all on the same page of the issue, she tries to refund me the difference. She enlists the help of a young man, BUT they even tried to cheat me on that by only refunding me $10.11! It should’ve been $13.93...so I did the math for them and they had to refund me an additional $3.82!

I mean she actually looked at the receipt, knew that she had over-rang me 8 times for 1 item, tried to keep the receipt and proceeded to say bye under the advice of the older woman, I should add! I mean just be honest! Clearly, being overcharged wasn’t the problem...everyone makes mistakes!! BUT the problem is the concealment and deceit...for baked goods no less! I politely told her that she knew she was wrong and that is clearly is not cool, treat people how you’d like to be treated.

Moral of the story, ASK FOR YOUR ITEMIZED RECEIPT!!

See the attached receipts as proof!!