I went to this restaurant with a friend for Valentine’s Day, and unfortunately, it was a huge disappointment. The only highlight was the music, which created a nice atmosphere, but everything else fell flat.
Since we didn’t have a reservation, due to their phone going straight to voicemail, we put our name on the list and were told we’d receive a call when a table or bar seating became available. After waiting in the car for nearly two hours with no call, we decided to go in—only to find that we were finally being seated. Honestly, I don’t think we would have been called at all if we hadn’t gone in ourselves.
Once seated, our waiter greeted us and took our drink orders. We got our drinks but were told we’d have to wait to order food because the kitchen was backed up. That was understandable, but what wasn’t was the lack of service in the meantime. Our waiter never refilled our water or checked on us. After about an hour, he finally came back to take our food order.
As we waited, we were reassured three separate times that our food was coming “shortly”—yet it never arrived. Another hour passed, still with no food and no water refills. At that point, we decided to leave. When we informed our waiter, he simply said, “Okay,” with no apology or acknowledgment of the awful experience. To make things worse, he then told me I’d need to pay for my drink, which I had ordered two hours earlier. Only after speaking with his manager did they finally comp the drinks.
Overall, this experience was frustrating and unacceptable. Clearly, they were not prepared for the holiday crowd, and the service was unorganized and inattentive. I won’t be...
Read moreMy husband and I were invited out for food and drinks by a friend. The gentlemen who greeted us at the front was very nice and sat us at the bar so we could wait on my friend and her husband to arrive. We ordered a couple of drinks and the bartender was nice and accommodating. I did have to ask about their gratuity due to my husband wanting to run a tab so he wouldn't have keep getting charged a gratuity fee every time a receipt was produced. After reviewing the menu which is A la carte, my husband ordered wings and I ordered steak bites, I was told there weren't any more steak bites so decided to get the catfish nuggets which came highly recommended by the bartender. My husbands food arrived and I was told my catfish was coming, well it never came due to the bartender being told a few minutes later that the kitchen didn't have any more cornmeal. I love to support businesses but this was unacceptable, the communication within the staff needs to be better. If the kitchen isn't stocked with items needed to take orders convey that with the staff so they won't recommend that to your guest, so I sipped my wine and watched my husband eat his wings that were barely seasoned. My friend arrived and we enjoyed ourselves as we always do, the DJ was playing a lot of 90's jams. Hopefully management can have staff meetings and make a few adjustments for improvement, you can't expect people to pay high end prices but given...
Read moreWe stopped in before a concert downtown. I wanted to support this business and really went in optimistic. The atmosphere was fine it seemed upscale and trendy. Our waitress was nice enough she was knowledgeable about the menu. My partner ordered a gin and tonic which was $9 and it came in a tiny cup and was half full. It looked like a cup they would give you at the dentist with mouthwash. We held out hope for the food and got Alfredo fries and some tacos. The food took about an hour and the restaurant was completely empty. The fries came out cold and the Alfredo sauce was very grainy. The chicken tasted like microwaved naked chicken nuggets from the grocery store. I had a steak taco (it was cold and generally lacked flavor), a shrimp taco which was actually pretty good, and a chicken taco with the same chicken nuggets inside and it was cold. There was lettuce and tomato on the tacos and cold cheese. No sour cream or guacamole available. The food was served with plastic utensils and felt like it came from a food truck. My partner who has no food allergies also had a reaction and broke out into hives after dinner. They sneakily charged 20% gratuity on every single bill and then suggested at the bottom of the bill to tip more. Overall it felt underwhelming and incredibly overpriced for subpar food truck...
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