Wendy's — Restaurant in Detroit

When I initially drove up, I was incorrectly told, "This is a drive-thru only." After running an errand, I thought, I'll go back and drive through. Upon arriving at the order stand, I was asked what I would like by the Wendy's staff through the speaker. I ordered, then there was no response. A few minutes later, while still waiting, someone asked me, "what did you order?" So I ordered again. My order included a small chocolate Frosty. "I'm sorry, we cannot give you a small Frosty today, only a medium or large are available today." I decided to only get chicken tenders. When I pulled up to pay, the cashier took my money, then asked me, "please back so our timer stops counting. We have to put your chicken in the fryer, and it will take a few minutes." So I backed up until I was told, "ok, stop there, and don't move until I tell you to pull forward "

After waiting 5 minutes, someone else was at the cashier window, and 2 cars were pulled up behind me. So I pulled forward. The new cashier asked, "what did you order?" I told him my order, and he was confused. He figured out I had already ordered, and paid for my food.

Unless you are starving, and this is the only fast food available for 100 miles, - DO NOT STOP at this Wendy's. Poor management and bad...

Waited in line for 40: Plus minutes. Had to yell in order to place the order., they could not here you they said. After placing order, and paying. Did not get receipt. The order was passed out the window, and dropped on the ground all while servers were talking and laughing standing around that little window. Once the bage was dropped she informed the others that she dropped the order and closed the window. After thinking about it, another server came out and picked up the bag.In less then 05 seconds. I waited for the out come. Well as I thought the bag was switched and passed out the window. I took it home thinking the receipt was in the bag to call headquarters.No receipt. I tossed the bag of food in the trash. I will never go back to that Wendy's again. I was not offered my money back , nor did I ask only because I was going to call corporate. But was not given my receipt in my hand or put in the bag. That was a filthy nasty, and maliious act by a group of public food handler that not only I encountered but my grand son as well. He was very up set. This was our experience on July 14, 2022. At the Wendy's...

Lady taking my order was mad at life it seemed. I get it life is lifing but your problem is not everyone's problem. She seemed irritated I wasn't mad about it I maintained being polite. Even apologized because she seemed so irritated 🤣. They forgot one of my drink and I was like forget it because the energy was offputting. My son loves fries and he said it was "yucky" and when I tasted it...it was like old fries from yesterday. I still tried to eat as much as I could masking it with barbecue sauce because I didn't like thee idea of wasting money and food. What bothers me is that this location just got renovated and service and food still not an upgrade. I just want people to be mindful I came in on a Sunday at 11am an early lunch. Everything should be hot of the unhealthy grill. I don't even care about the blah service . Just balance it out bad attitudes but get fresh hot fast food Or super nice attitude and subpar food. Not gross old fries at 11am...idk my family and I shouldn't be eating that junk anyway but it was our treat...