The Coffee Bean & Tea Leaf — Restaurant in Diamond Bar

The female general manager of the coffee bean at Diamond Bar DT discriminates against customers and kicks them out of the store. On September 19th, around 9am, I purchased a gift card at the coffee bean at Diamond Bar DT. I asked the coffee bean employee to add the amount on the card to the coffee bean app. The general manager came out and said she would help me. However, she did not know how to use the coffee bean app. And she continued to give me wrong information. I told the general manager, “You are giving me wrong information.” But she ignored me. She continued to insist. She wasted my time by repeatedly giving me wrong information. When you purchase a new gift card, you have to select the add existing gift card menu to transfer the amount on the card to the app. However, the general manager kept telling me to select "create new digital card". I have bad English pronunciation and I am not good at it. And I am a person of color.  So I thought she didn't understand my explanation. So I told her speak up that she was giving me wrong information. But she repeatedly ignored me. I successfully transferred the money in the gift card to the Coffee Bean app by selecting the add existing gift card menu. Since my method was successful, the Coffee Bean general manager suddenly asked me why I was angry. I explained to her several times that I was not angry. I even used Google Translate to explain that I was not angry. She repeatedly gave me wrong information and ignored my opinion. So I decided that she didn't understand my opinion and raised my voice. Raising my voice and getting angry are different things. However, the general manager ignored my explanation again. She was very rude to me from the beginning and told me that I was angry because I raised my voice and that she told me call the police because I was angry. And she told me to get out of the store right now+. If I was a white person who spoke English well, the Coffee Bean general manager would have apologized for giving me wrong information.  But she continued to ignore me. And she threatened to call the police and kicked me out of Coffee Bean. I have been going to Coffee Bean for over 15 years, but I have never experienced such discrimination and rudeness in any coffee shop. There are many people of color in the United States who do not speak English well. I think it is wrong to be discriminated against because you do not speak English. It is clearly wrong for the general manager of Coffee Bean to discriminate against a person of color who does not speak English well and kick him out...

Ordered via mobile app today. Paid with a gift card and went in picked up my order. First timer so not sure what their protocol is in greeting customers. Anyway my main complaint is the grilled sandwiches. I love grilled sandwiches. Every town state or country I've gone to I always try (if available) grilled sandwiches and calamari. So with that info ordered the 2 orders of the GC one oven toasted and the other not. The first one I grabbed the first bag I felt warmth. looked really toasted but didn't mind cause I was expecting melted cheesy goodness inside. What a disappointment! When I bit into it... let me describe it this way the macs salt and vinegar pork skins though it's crunchy was softer than the CB GC. Fortune cookie even its a year old in one's drawer is still softer. Their grilled cheese is like biting into a double baked biscotti that's been left in the oven for too long. To add to insult the cheese!!! I can only describe as michaels sells cardstocks paper and they are way softer than the cheese (1st sandwich). I really thought the sold me those mock display food. The second sandwich suppose to be not heated. The only difference is at least the middle part was edible about an inch. How could one screw up a simple grilled cheese sandwich?...

This is a direct response to JAVIER AVILA'S review below. Not only were there so many inconsistencies with your take on what happened, you - a grown man, should know better than to make comments about anyone's appearance. Especially a to a woman. That barista was being very kind to you and trying to help you use your points for your drink. When you un-provokingly proceeded to ask her out of nowhere, "Do you get your lips done?", When she asked you why that mattered your reply was, "Well it's obvious that you do." She felt extremely uncomfortable with that interaction, so she called her manager over to help assist you. You proceeded to give her manager that same attitude and threatened to go to another coffee shop. To me, if the service was so awful, I don't understand why you still come to the store to get your coffee. You just visited not too long ago and had a barista make re-make your drink 4 times for no reason at all other than for a small power trip. I assume you just drive around to businesses to seek confrontation, at least that's what I'm getting from all your other reviews on here. Do better. Being kind is free. Wish you...