Dutch Bros Coffee — Restaurant in Dixon

Now I'm ALL for friendly customer service and talking to your customers on a more personable level. Read my other reviews and you'll understand what I mean. However, there's a fine line between being professionally conversational and being comfortable and overly chatty. If you want to talk to your customer for five minutes because no one else is in line, great. BUT when you have a line down the block at 7am and the people waiting are anxious to get to work on time, there's no need to create an unnecessary delay for them because you just can't shut up after you've already served that customer their order. If you feel the need to talk to that particular person on a deeper level, then perhaps that would be the time to exchange contact info and have a chat during your break or when off the clock. Guess I'll just stick to the location on Pitt School since they know how to keep traffic flowing and still manage to give excellent customer service without taking up too...

I used to work for dutch bros. The standard for employees have gone down. I walk up this morning and this blond girl was so rude and acted like it was such a problem to have to open a walk up window and help me. It been the last few dutch stops that have got me here but I will no longer support dutch brothers. When I worked their it was strict and we focused on customer service and speed. We all smiled and talked to our customers and now I don't even get a hi or eye contract. You guys need to figure it out but dutch is does not make you a cool kid. Making money takes working hard for it and keeping quality a high standard. Forgetting my drink being rude is redicalous. Good...

Haven’t been here in awhile since the pay increase. Like everything else, everything is over priced service really went down from this location. Customer service has gone down. Used to be so friendly and chat with you, now that don’t even say thanks. Care more about what they’re doing that night with each other and can’t even look at you. Maybe under new management that cares more about profit than customer service. They make $20 an hr now to make a drink and expect you to leave a tip. Ends up costing you $10 for an iced rebel that’s so so at best. Go to a gas station to buy energy drinks get more bang...