Panda Express — Restaurant in Dixon

Exemplary service showed by the staff. I arrived at a busy time of service while traveling 2 hours west. The staff was kept busy by the rush of hungry patrons. They immediately greeted me as I walked through the door. After the line, I had to wait about 5 minutes at the counter due to the rush in service and the sheer load of orders placed between the drive thru, front counter and even DoorDash! The staff took very good care of me in my time waiting and assured me several times that I would be served as soon as they possibly could. For such a rush in service, they exceeded my expectations. A week later, same ordeal, but service is slower. I just happened to come in when they ran out of what I wanted. The staff were very respectful and reassured me that I would be brought my food as soon as it was ready. As soon as my food was ready the young lady brought me my food posthaste. Even the young gentleman at the counter was kind enough to ask me if I wanted a gap in my watermelon mango drink for ice. The staff service on these two separate visits was well beyond what I expected for two inopportune visits on my behalf and the atmosphere was completely comfortable and relaxing, and let’s not forget the food. The food was excellent and freshly made on both occasions. The staff made this simple and ordinary experience into one that is unforgettable.

Side note: My fortune cookie told me I would have an unforgettable experience. I might start believing those little strips of...

Mobile orders read first. They won't give you the order at the drive through, they'll pretend they will. Then they'll send you to wait in the parking lot and they say they'll bring it out.... They won't. You'll get a text that it's ready and no one will come. Once you pick it up, you'll notice they don't care what you requested. You WONT get napkins, and you WONT get a form even though you requested it! Also they won't give you a fortune cookie!

If you are in the drive through, just don't bother using the app. If you ordered a mobile order, check it before you leave. Nothing you asked for will be in there.... Except maybe the sauce.

This location and experience was a...

I've eaten here before and it was the typical panda. But tonight, the crew working was so noticable friendly, outgoing and exceptional. It should be noted. It makes the difference in any dining experience. My order was correct, fast and plentiful. Bigger Plate was actually the full entrees. Not just three small scoops in the "Plate" like I've gotten from other 🐼 experiences. So again, give kudos to your staff. Greeted upon entering. Used the bathroom to wash my hands, which was clean, and then greeted again. Upsold pleasantly. And even nice chit chat while dining to make sure my meal was everything it needed to be. This is the kind of service that will bring me back...