Jack in the Box — Restaurant in Donna

I went to the drive-thru to place an order as per usual as I am paying for my order I do see the manager tasting coffees since I have placed iced coffee caramel as my drink when she realizes I am seeing her through the drive-thru window she tells me laughing oh I'm sorry ma'am just making sure I'm giving you the right drink I proceeded to go ahead and pay for my order she tells me to park and Lane 1 so I proceeded to park and have waited in my car 10 minutes already for my order I see her bring another order out the customer next to me was pretty upset because that order was wrong as I continue to look at my clock it's been already 18 minutes in total so I went ahead and got down ask for my order she tells me oh it's going to take about another 2 minutes my order had been on the counter the whole time she was playing in the back with the cooks one of the cooks even was talking back to her at that point I still didn't know she was the manager I continue to ask her for my meal by then one of the other employees comes up to me and tells me mam which one is your meal as I explained to him what was my meal he tells me your meal has been here and I drove off and realized not everything is in my bag I couldn't return back I had to be at work I was already late as it is I still think this lady needs more training she was acting more like a child...

This location has been the worst experience at any fast food establishment that I have ever had.

Firstly, we ordered an item on the menu and the person attending us told us they didn't have those burgers in stock, then I asked for the seasonal mozzarella sticks and the person tells me the same thing again. I get my cup, go to the drink fountain, and the 1 drink I wanted (sprite) was unavailable as well as a few others, they apparently didn't have that stocked either.

Secondly, the cashier was lifeless, bored, and straight up rude. As someone who has worked in the food industry before, and know and understand how tedious that job is, that attitude is unnecessary and unacceptable. If I were being rude or obnoxious that's one thing, but I was in a good mood when I walked in.

Finally, we ended up having to clean the area where we were going to eat ourselves, there were crumbs all over the table, and the floor was filthy dirty with crumbs of food.

The manager should monitor these things/behaviors and address them with the employees because it's pushing some business away.

Long story short, the food on the menu was unavailable, the drinks were unavailable, the customer service was atrocious, and the place was dirty. We walked in with a smile and left disappointed. If you're in the mood for Jack in the Box, avoid this location...

This place is the worst. I always go around the same time at night like around 10 p.m. to 12 p.m. It’s like they give you whatever they want or whatever they have ready to give away. They can’t always hear you through the drive thru microphone. They always forget to put in the tiny tacos sauce it comes with one sauce and there was a time where I ordered two but they didn’t even put them in. Also the tiny tacos they tried to give me 8 and the order comes with 13. They are so unprofessional on handling customer service that time I asked for the 5 tiny tacos I needed in my order and the employee was like “Uh, I don’t know” like if he was new or something but I’ve seen him there before already so how are you not going to know??? Also they don’t know their menu because I say a number and they put something totally different like you should have a menu with...