Churromania International Mall — Restaurant in Doral

I love CHURROS. But what human beings dont seem, to understand is how the experience of a place wherever you go, wheather it's just a cofee at a fast food restaurant or anything small or big in service . The customer service skills matter, BIG TIME that could ruin someone's whole experience. I'm taking the time out of my day because i feel as if management or churro cooperation should be aware, how this location firstly has non speaking english staff, which is not a big deal. But the manager I forgot her name has a very nasty attitude, listen if your overworked hire more staff, if your having a bad day leave it at home , I went to this location ordered churros with caramel and choclate glaze on the side , she couldnt understand me and I kept telling her not on top on the side, the manager was there, and she kept giving me dirty looks as if what im asking for is out of this world. They wanted to charge me extra for these dips when it comes included in the churro itself i just did not want it on top of my churros. Horrible service , nasty attitude from the manager. I dont think she speaks english either. Won't be returning , will take my money...

Today 09/20/20 at approximately 5 pm I made an order I bought an apple juice and churros.. while I was quietly drinking my juice just out of curiosity I looked at the expiration date and it was expired since 06/09/20. I kindly approached the cashier to tell her to check the juices since they had expired for 14 days I asked her about the manager and she said that she was not there then she told me to get another juice .. but I did not accept a position That possibly all are expired so I told her to give me my money back and she exclaimed "but you almost drank the whole bottle !!!" to which I said of course because I never imagined that they had expired juices .. their attitude was very rude and proud .. people like that should not deal with the public. I am very sorry about this because I loved churros but from today on I will never return to buy...

I felt I wans't treated with respect and symphaty i waited like 5 minutes because wasn't nobody in the register there was like 5 peoples behind me when she came she told me i can't sell you because you don't have a mask put on she didn't even offer me one with a rude tone and gesture she looks at me like she didn't care my 2 year son was asking me for churros.this was on jan 5 at 4:30 pm.Maybe she has the right to ask me to wear mask but at least offer one to your customer that don't have one in the moment because thanks to this clients that come from anywhere to buy you churro.it didn't feel right to me.there are other ways to treat...