KAY Jewelers — Local services in Doral

Exemplary Service at the Kay Store on International Mall: A Review of Lucia Valdes

I recently had the pleasure of visiting the Kay Store on International Mall and was assisted by Lucia Valdes. From the moment I walked in, Lucia Valdes exemplified professionalism, expertise, and genuine warmth.

Lucia Valdes greeted me with a warm smile and immediately made me feel welcome. Her knowledge of the store's inventory was impressive; she effortlessly guided me through the various collections and helped me find pieces that matched my preferences and budget.

What truly stood out was Lucia Valdes's attention to detail. She took the time to understand my style preferences and offered personalized recommendations that were spot-on. Her patience and willingness to answer all my questions made the entire shopping experience enjoyable and stress-free.

Moreover, Lucia Valdes went above and beyond to ensure that I found the perfect piece. She provided valuable insights into the craftsmanship and quality of each item, allowing me to make an informed decision. Her passion for jewelry was evident, and it made me appreciate the beauty of each piece even more.

Throughout the transaction, Lucia Valdes maintained a high level of professionalism and courtesy. She was attentive to my needs without being pushy, which I greatly appreciated. Her friendly demeanor and genuine enthusiasm for her work made me feel valued as a customer.

Thanks to Lucia Valdes, I found a stunning piece of jewelry that I will cherish for years to come. Her exceptional service exceeded my expectations, and I would highly recommend the Kay Store on International Mall to anyone in search of quality pieces and outstanding customer service.

In conclusion, Lucia Valdes is a true asset to the Kay Store on International Mall. Her dedication to customer satisfaction and passion for their craft set her apart, making her an invaluable member of the team. I look forward to returning to the Kay Store on International Mall for future purchases, knowing that I will receive nothing but the best service from...

I would leave 0 stars if I could. I took one beautiful expensive yellow gold earring from Israel for repair and I was assured by the counter lady that they will repair it with the same gold color as the earring. It had a small tiny hoop piece broken that needed to be "glued" back. When I got it back, the area where the repair was done was WHITE, like a stain on the earring! I told the lady, this is not good, how can I have this stained (noticeable) on one earring! They offered to "fix" the problem by trying to gold-plate it in YELLOW again and when I went to pick it up, it looked completely different yellow hue than my other earring! They look like two different earrings! Now I cannot wear them because they look so different in color. They would not do anything about it, the "repaired" earring has the corners some kind of black hue! YES BLACK! and it looks horrible. I decided not to have the other earring look the same because it looks with a little black in it which does not make any sense! Sorry for the wordy paragraph. I took to another jeweler and explained the problem and they said Kay Jewelers probably used too much heat to blend, so do not go to these people!...

This place is horrible. I did a custom ring at this kay jewlers and was promised to have my ring in 8-12 weeks. I did not receive the ring till the 15th week that i was at the store almost every day (All they say is i am sorry).

After that situation the ring needed to get resized and they said it takes 2 weeks to resize a ring and they will call me when its ready. That call never came. The 2 weeks past by and no ring. They ring came in the 3rd week. I was not able to pick up the ring since i was working so my wife went to go pick up her ring and they didn't let her pick up the ring. They say that i am the one that has to pick it up even though i called them directly to authorize and verify the account to give it to my wife. They did not allow her to pick up her own ring. This place is a total disaster and not to mention that the customer service just treats you like ass and is not...