Domino's Pizza — Restaurant in Doral

Extremely Disappointing Experience – Avoid This Location

This was by far the worst experience I’ve ever had with Domino’s. I placed a delivery order and tracked the driver getting close, so I waited outside. After nearly 10 minutes with no one in sight, the order was suddenly marked as delivered. I tried calling the store, but no one answered despite multiple attempts.

When I went to the store in person, the staff told me this issue had been happening all night and that several other customers were also still waiting for their “delivered” orders. I was told the pizza would still arrive, but after another 30-60 minutes with nothing delivered, I returned to the store.

On my second visit, I asked for a refund. Instead, a woman came from the back and claimed she had just made my order and that it was out for delivery again. When I finally got the pizza, it had been left on my porch and was ice cold—completely inedible.

I asked for a refund again and was told to come back the next morning. To make matters worse, the customer service was incredibly unprofessional. Staff were dismissive, and one employee pretended not to speak English, even though I had just seen her speaking it earlier. I also overheard staff making rude comments about customers in Spanish right in front of them.

Something has clearly changed with the management or ownership of this location, and not for the better. I strongly recommend avoiding this...

I ordered delivery and 45 minutes after it said delivered I called and was on hold for an additional 20 minutes. I then drove to the store ask where my order is, listening to the two employees ignoring every call coming in. Then a second customer comes in saying the same that he waited over 2 hours and no food had arrived and he was getting the food for his 90 year old mom. The two girls in the store then ended up snapping and yelling at him saying they were going to cancel his order and for him to go to McDonald’s if he wants food and to never order from their store as if they were the owners. Then the delivery driver, who according to the website delivered my order an hour ago, showed up with my food TO THE STORE. To my surprise, the food was ice cold. I’ll never order from this location again, horrible customer service who clearly...

Our pizza tracking app froze so we went to p/u our order a few minutes early. While waiting, no less than 4 delivery drivers came in, went straight to the prep area and began to put orders in boxes...one sneezed and tried to cover but in doing so, has to have “sprayed” on his hand. Not one of these drivers washed or gel’d their hands before entering the food prep area and started handling the food. The cashier who I hope doesn’t handle food, had her hand knuckles deep in her mouth apparently picking something out of her back teeth / molars. I just couldn’t...I had to walk out and will probably not eat pizza again for a while, at least not from a carry out Dominos . I’m not normally too picky about these things, but there was so much “off” their food handling, I couldn’t feed my family from there. Very...