Dunkin' — Restaurant in Dothan

I was in town and was very disappointed with the service at this DD compared to what I’m used to in FL. I go to Dunkin an average of 2-3 times a week and I usually order the same drink, a Large Ice coffee w/ cream & Mocha swirl, but occasionally switch it up. So today I pull into the drive thru and I ordered my usual, as well as a medium pumpkin w/ cream since it’s coffee day. After I pulled away and tasted the Mocha there was hardly any flavor. So I decided to just walk in and ask for a little more. I believe it was the Supervisor or Lead who took my drink and told me that “it comes with 4 pumps and next time if I want more, I need to ask for more so they can charge, but she’ll do it this one time”. I was honestly a bit shocked because you could clearly see there was hardly any color to the drink, and a miscount could have happened on their part, and I just couldn’t believe I got a free drink but yet I was scolded for asking for my drink to be corrected by politely just asking for a little more mocha. I will be sure to choose a different location when passing through town next time. I’m an adult and will not be treated like a child from some lady w/ some type of a power trip.

The large drink had barely any mocha flavor, like maybe 1-2 pumps. Not sure if they’re low, or get bonuses for not using but I’ve never got one w so little flavor. I sure wish I had taken a picture of it before I went in, but I didn’t expect to be treated that way over a pump or 2...

Horrible experience. I went through the drive through and used a reward for a $3 latte. The girl kept putting it in as an iced coffee and adding pumpkin flavor. I kept telling her I wanted the latte. At the window she confirmed I wanted a latte and then gave me a drink that was definitely not what I ordered and she charged me almost $7 for my supposed $3 latte. But it was still just an iced coffee with added pumpkin. I went inside and told another girl what happened. She was confused why my reward didn’t work even though I kept telling her it was because the other girl didn’t put in the right order. Eventually another woman got involved too and they were trying to ring up a new order with the right drink. My reward still wasn’t working and they told me it was their systems fault but they still wanted to charge me even though it was their fault and not mine. Their best solution was charging me $7 for the “cheaper drink” and giving me the drink I actually ordered. I wanted so badly to ask for my drink and a total refund, because at this point I had been there for over 20 minutes and they still couldn’t help me. They never offered a refund or any kind of offer for causing me the trouble. I finally had to tell them that I didn’t want any of the drink and I just wanted a refund and to be able to leave. So I left after over 20 minutes with no drink and a terrible experience because of employees being...

If I could rate a half star I would. My fiancé and I went here before getting on the road, and I had placed an On-The-Go order to speed up the process a bit. We get to the speaker and are told to go to a parking spot. We sit there for 25 minutes, and my fiancé finally goes inside to find our order had been sitting on the counter for god knows how long. The coffees don’t look right at all (I.e., no creamer or flavor). My fiancé mentions this and the guy tells him that they are using new almond milk so that’s why it looks different. Okay. Whatever. We try the coffees and they are just straight coffee and melted ice. We turn around bc at this point we’re just annoyed. My fiancé goes back in and asks for new coffees to be made. The lady asked what flavor they were and he told her caramel and she proceeds to tell him they were out of caramel… Why did they give us the first coffees without ANY mention of that, and a lie about the almond milk. Horrible customer service, horrible experience. Will NOT be coming back. Oh and an hour into our drive after finally fixing our coffees my fiancé finds a bug in his drink. I fished it out bc I didn’t want to believe...