Pizza Hut — Restaurant in Downey

UPATE MARCH 14, 2023, PIZZA IS SALTY

UPDATE JULY 16, 2022 I am still wondering why do I give Pizza HUT so many chances if only one out of 4 times I get really good pizza taste and appearance. This time I ordered two large Pizzas: a Large Original Stuffed Crust Pepperoni and a Large Pineapple &ham Hand Tossed Pizza.. BOTH DRY AND HARD (over toasted) the flavor was not good I took a piece of the Pineapple&ham and threw everything away. Im not sure if its the sauce, but the flavor was off and the ham was hard and tasteless.

JUN 17, 2022 When you call they almost never answer we tried to place an order last night. One time I order and my order was ignored and cancelled. TODAY WE DID ORDER carryout, and try the "window" and it takes them minutes to notice you, other times my wife calls them and if they answer she tells them we are outside the window waiting to pick up a pizza. I was really disappointed PIZZA TASTES BLAND. I tried many different types. It is just not the same anymore. It is not a tasty pizza.

.......old review.... A disappointing experience. Twice. Less than a week ago I placed an order for my family for carryout. Got there in 15 mins (online said order would be ready n 10-20 min) I live 5 mins from them if not less. Got them home and pizzas where not hot or even looked like they had just been made. Maybe was because we order at 11pm? and nothing after 11 gets freshly made? or maybe they just don't make them right because they are 5.99 each I don't know but if that is the case PLEASE PLEASE add it to the advertisement so we "know". Once you took a bite the whole piece of cheese came off and the rest was hard and burned. I couldn't believed it the whole time my family was only talking about how I should complain so they know about this. I disregard and gave them another chance. TODAY (tonight) at 11pm I order AGAIN.. this time I order a 9.99 pizza with 3 toppings. What is going on? Pizza was not hot and edges burned. Please train your staff right and have people that can really cook a pizza. I am not a fan of you anymore PIZZA HUT.

UPDATE NOTHING HAPPENED NOBODU CONTACTED ME TO MAKE IT RIGHT.

I GAVE THEM ANOTHER CHANCE: JANUARY 25th, 2022 I ordered online for pick up. The Window at the 9111 Imperial Hwy, Downey, CA 90242 location needs lighting and it is tinted so is confusing there are no cameras so when you are waiting expecting for someone from the inside to open and say "Hello, how can I help you" but no, you just wait, after 5 mins I call them with my cellphone to let them know I was waiting outside and then I was confused "Do you have a drive through or not?" they said: "Oh okay be right there" they came out and said "What do you want?" I said I want to pick up my order, they then left and closed the window back again, I feel this window is unsafe for them and for me. Change that, it is not welcoming. I feel like anybody could come from behind, there is literately no lighting and at 6pm is dark already. Also the pizza was dry and hurt my palate to eat...

It was a very bad experience,that hopefully it wont happen again to anyone.The store Manager(Pizza Hut Downey,9111 imperial highway branch)was very rude and unprofessional. Not even introduce himself,was asked his name many times but never gave.He hanged up the phone while I'm still talking.I called the the store just to clarify why the Doordash delivery guy was asking a cash payment since I already paid my order online and it was already charged on my debit account. The food was taken back by the doordash guy since i didnt agree to pay the cash that was asking buy him.I called that pizza hut store whom i put my order and One staff answered my call and was transferred me to that rude manager.I'm so disappointed coz I was expecting that someone can help or explain what's going on, but instead, an UNPROFESSIONAL,RUDE AND WITH BAD CUSTOMER SERVICES MANAGER is the one who dealed with me.I wasn't received the help and answer that I was asking...what I needed right now is to just return the payment that was charged on my account..and never buy or eat on that place anymore.I hope Pizza Hut management will take action with...

I love Pizza Hut and have been waiting to try this Dine in experience. I'm sad to say it wasn't pleasant. The staff seems young and not trained properly.They should always greet and make the customers feel welcomed. The guy in front didn't even acknowledge us . I. Also had to ask if they could clean a table for is because all of them were really dirty and business wasnt busy when we arrived so there shouldn't have been a reason for this. The carpets were not clean either it was hard to enjoy the atmosphere of eating in when its dirty. Well, all that aside when we received our pizza it was undercooked and since we waited sooo long for 1 pizza we just ate what we could and left. This is a nice restaurant it has potential but considering it took so long for my pizza and received it undercooked I won't be back. Im so disappointed 😢. Maybe another Location...