T.J. Maxx & HomeGoods — Local services in Downey

Hello hello …again shout out to an outstanding group of three awesome people here at this location! Stopped by to return some items and was assisted by Daniel, seeing my physical limitations he quickly assisted me with the returning the items and forwarding funds back to my bank account with 1,2,3…You’re all set! Thank you so much Daniel for your understanding and compassion and kindness to help out your customers and making things much easier for me…This wasn’t my only time I’d see Daniel🌻🫶I’m getting things ready for my back surgery and needed a few items like great P.J’s and so on a cozy pillow to keep me warm during my hospital stays and goodnesses found everything down to the lucky stone I found in their jewelry dept. Mom and her best friend assisting me were ready to go…I took my time enjoy the jewelry pieces and there I met Erika who assisted me with buying my momma a beautiful ring and the one I truly loved for myself…Erika was extremely patient and helpful during my picking and trying on of certain pieces…finally decided for the right ones and momma had the opportunity to try her ring which fitted just right, Erika was helpful and attentive to my needs there …I asked for credit approval to get an additional discount opening the account. I saw her smile 😊 get bigger when I said yes let’s do this! Their system had a few cliches and Erika need help in the dept. Mariela was called over to help with imputing my data to get pre-approved! I was waiting patiently poor Mariela tried and tried until finally the system was up and running and was able to key in everything by hand scanner wasn’t working…Her professionalism was extremely noticeable and appreciated during the long waiting period. I was a bit worried that mom had already paid for my other items and I was still in jewelry dept. Finishing getting approved. Mariela assured me not to worry they could return all the items again back to the card that made purchase and then ring it up to the new one that I just opened and applied all the discounts on total items not just jewelry…who doesn’t like savings! That’s where Daniel returns to this story , greeting me super friendly since we had met earlier and he handle everything super professional and extremely helpful and caring was outstanding in making sure …I’d left their store super happy and also asking me what was wrong…wished me the best of luck and prompt recovery from upcoming surgery and “That’s why I love doing what I do best…being kind and appreciative to those who go the extra mile to help me and make my experience worthwhile and leave with a feeling of grateful gratitude! Yes this matters and believe me it matters a lot, thanks to these 3 musketeers who worked extremely well teamwork was amazing and their compassion for others should be phrased…why? Because life now a days isn’t the same…when you get a smile and great service you have to acknowledge it! Even people who we think we truly know, surprise us with not having any compassion…Wow if I get it from a stranger someone who doesn’t know me…but yet can somehow just say something kind and caring…That my loves is definitely something to cherish and to leave…with a smile from ear to ear🌻Thanks Again Daniel, Mariela & Erika 🌻💯I will be returning…Elena AKA...

So I went to t.j. Maxx there was no one working on the floor all those pictures that I post there was a I'll mess there was Trace that needed to be put away and they were on the floor I'm just letting you know because there is a lot of kids running around and if they get on those traits and they fall that's a lawsuit there was so much stuff they can break easily if the store manager is hiring all these people to work how come they're not working I'm talking about the baby baby stuff Pat's toys it's a mess after I started picking up for an items and putting them on the shelves and I wanted to buy something and I couldn't buy it because it wasn't even in the package it wasn't even there no more I couldn't find my size on shorts and it says one size but the hanger says another size it's crazy man and this is not the first time I've been to the store several times and I never said nothing but this time to see you need to go over there on the government and see...

I have visited this particular location several times, and this is the report:

The good: Selection is ample, and variety is wide. You just have to be patient and look around a few times. This store has way better selection than Burlinton's across the street. You can actually try the clothes on!.

The bad: As it is expected, the store is a mess which makes your searching a bit of a challenge. Employees are not friendly and it is very noticeable they don't want to be there.

The ugly: Waiting time in line is horrible due to no management directing the cashiers. Most of the cashiers are young and do not have any experience, plus their attitude does not help at all.

Summary:

If you are willing to bypass the bad attitude, the unfriendly staff, the store mess, and can put up with long lines with no apparent reason, then this is the store for you. Prices are decent and you will definitely find something.

Three star rating is due to staff and lack of management...