Starbucks — Restaurant in Downey

11/11/22 i accidentally made a mistake on the mobile order. I ordered a venti Irish cold brew with extra cream and 2 pumps of Irish syrup with 2 pumps of mocha sauce. MY mistake was that I wanted 2 pumps of WHITE mocha sauce. Anyways, I went to the drive thru line and told them that I picked up my mobile order and it was supposed to be white mocha sauce. The lady who took my order proceeded to remake my order and then rudely cut me off when I told her “no, I want only 2 pumps of Irish cream not extra” and she said “yeah I was going to say extra Irish cream, I already know I was the one who made your drink” anyway, I ignored her sarcastic remark and when I went to the drive thru window I gave her my drink and told her that I had put regular mocha sauce. She snatched the cup and again told me “I already know I made your drink” then she proceeded to turn away half rolling her eyes. I still thanked her and as I left, I was so upset at the way she confronted me. I knew I was in the wrong and I apologized for it and she still decided to treat me that way. I went to McDonald’s down paramount and got much better service. It sucks because my drink here at Starbucks was more expensive than my whole meal at McDonald’s. I’ve never had any issues here, morning crew is always delightful but this specific girl just...

I often don’t take the time to write negative reviews, especially in a place where there are many factors. I live really close by to this location here in Downey and the work ethic, exhibited by some employees is what really brings this place down. Example… I ordered a cinnamon dolce latte with whip and and they gave me a flat lid. I asked him if I could get dome lid and a straw. They gave me a dome lid but told me that they had no straws at the location. The next time I went, and ordered the same drink through the drive-through and they gave me the same. Only no whip, so I asked for whip and had the drink snatched from my hand, and when I got the drink…no cinnamon, and was given a straw. So then they do have straws. I know these are kids working here. But, there are literally hundreds of locations around town where you can tell that the attitude is not tolerated. Their delivery system is brutal. You can go inside and no one is around. But they take care of the mobile orders first because apparently they have priority. But if you just order a regular coffee, …black… It shouldn’t take very long to do it really quickly. I waited around to see how long it would take. 45 minutes. No kidding. Just for a coffee. Get these kids in line....

This location is among one of the best around very helpful staff and friendly I come here all the time but today was very frustrating to witness another customer get verbally out of hand and very menacing with one of the employees over something so ridiculous as an incorrect order, I have witnessed this many times before and I have to say regardless of the fault in question it is unsafe that Starbucks has not employed security at this location I for one will be contacting the Downey city hall to report the employee abuse that I see happening at this location hoping that something can be done for the employees I understand some employees can be rude as well but for anyone to lower another’s integrity as the customer did to the employee is...