Taco Bell — Restaurant in Dublin

Time at the drive thru location between 6:30 and 7 p m Date March 23rd Employee older female

I had a very disappointing experience at this Taco Bell Village park way Dublin. I ordered chicken tacos through the drive through , but when I checked my order, I saw that I was given beef tacos instead. As someone who is Hindu and does not eat red meat for religious reasons, this was a serious mistake.

When I politely informed the employee of the issue, rather than simply correcting it, she immediately became defensive and accused me of ordering beef and now wanting chicken instead. I calmly explained that I have never eaten red meat in my life due to my religion, but she continued to be dismissive.

She eventually made me a new taco, but it was not prepared properly—she just threw chicken and cheese in, leaving out the fresh ingredients like tomatoes. She even asked if I wanted lettuce, which is standard on the taco. Then, when handing me the food, she told me I could “have it this time” but next time I would have to pay, as if I was trying to get something for free.

This was not about the money—I would have gladly paid if there was a price difference. It was about respect and integrity. Mistakes happen, but instead of correcting it professionally, I was accused, dismissed, and treated as if I was trying to scam them. That is completely...

Easily, one of the worst 'fast-food' experiences I've ever had. I would have given 0-stars, if I could.

Came in for a late lunch. Saw two employees [could tell by their TB-unis], sitting at 2-tables with their heads buried in their cell phones. I assumed they were on a 'break'. NO one was at the order cashier counter, with just -employees in the back area [I guess taking care of the drive thru]. I tried to get someone's attention at the cashier counter, to no avail. After waiting about 5-minutes, I accessed the walk-thru area near the counter and [finally] got the attention of a lady [who was handling drive thru orders]. She looked angry that I got her attention by accessing the walk thru area near the counter. But she did come over, so it was worth her discontent. So, I ordered 2-chicken burritos and a small soft drink [which were both on their posted menu above the counter]. She then tells me, they do not have any chicken burritos and then she walks back to the drive thru counter. I was going to reselect but she just walked away. So, I left. Unbelievable, I've never had a food person just walk away from me when I was going to place an order, ever. No wonder this TB was empty inside. Fast food restaurants complain about not having enough customers and this is precisely...

My wife and I stopped here to grab something quick and in the past, haven't had issues. The woman on the drive thru mic was practically yelling every response so loud the speaker was crackling. She kept repeating "any sauce?" To which we answered no near 9 times. When we got to the window, a male employee took our card and gave it back, no receipt. Then the yelling woman walks over and for at least 10 minutes the two of them are arguing loudly right in plain view at the window. Still no drinks or order given. Finally after another 10 minutes the loud woman starts to give us the bag listing off the wrong order, we correct her and say we don't have our drinks either, she snaps off at the guy saying he's messing up. She asks AGAIN if we wanted sauce and AGAIN we said NO. My wife says, can we get our receipt? To which she snaps off "there's no receipt up here for you" my wife tells her you don't need to be rude and maybe she should stop arguing with coworkers at the window and focus on the orders better. She flips us off and say bye bye. My wife was furious. We called the location, asked to speak to the manager (she claimed to be them) and said "go cry about it little baby" we asked for her name and she responded "you never need to know" and hung up. Avoid...