Unfortunately, there're no negative rates... I definitely would not recommend if you're or willing to have a good day!
We had the worst experience ever in this place specially my little daughter (5 yrs old):
First of all, They had very limited options, while placing the order I had to change both of the plates for my daughter and myself (as they ran out of the two plates that we chose out of the menu), so I had to order an adult plate for my kid!
After some time the order came, my kid was starving .. waiting for her penne pasta, almost every body got his food (a group of 16) then her plate came with the wrong pasta that she does not like (linguine), I called the waitress and told her that this is a wrong order (she took it). My kid was so frustrated and still starving..
So far, I considered that's normal.. mistakes happen ..everywhere..
In a while a guy came (the only guy there, looks like he is the manager/ owner of that place and a waiter too), bringing back the same wrong plate, he looked very nervous and was trying to push me to take the plate and that it was my own mistake... I was pretty sure about my order, my friend (sitting next to me, told him that she had heard me while placing the order, and That I was correct)!!!!!
For the sake of my starving kid I asked him to bring a new plate and I will pay for both plates ... do you think he stopped ??? No... he said ok , "wait then.. I'm not sure how long your new plate will take .. as we are busy serving a larger table there" !!!!!
I was speechless .. I could not imagine such rudeness & aggression.. in a restaurant.. for a wrong plate that I offered to pay for... around my 5 yrs old who was starving.. literally!
We waited for not to spoil our gathering.. our friends and other kids were having their food.
The correct order never came back...
We left... my kid didn't have her dinner, I had to buy her food from another place.
In a word, don't go to this place unless you are ready to explain to your little kids that rudeness exists and how he/she can tame their temper in such situations!!!
Very sad that stopping by this place for dinner spoiled a joyful day we had with our...
Read moreIf you look at the negative reviews on this restaurant, you will find that many of them agree on one thing in common, a rude, disrespectful, and ill mannered manager.
This manager ( I think his name is Amjad, who also does the main job of taking orders, so you have no way to avoid him) enjoys very low level of communication skills with impolite attitude. He is usually discourteous when dealing with customers, whereas the basic rule of thumb for any restaurant is to be nice and courteous towards customers, and to provide the best service experience. However, this person indeed lacks such basics. His behavior details every expression of lack of politeness and courtesy, with arrogant, stupid, and hard minded behavior that makes him the least to fit in such kind of jobs.
I have had the privilege to experience his incivility and inconsiderate conduct when I asked him to be nice since he showed effrontery in his way of talking to us to resolve an issue, but he showed nothing but arrogance and carelessness to resolve the issue. He really doesn’t care losing customers. At this point, you really should refrain from argueing with such a stupid person since you will lose a lot by going down to his level of ignorance and stupidity. I feel sympathetic towards the employees working for him in this restaurant since they most likely have encountered his shameful manners.
The problem is, no matter what conversations you have with him, and no matter what advice and guidance you give to him, his unacceptable behavior is part of his innate characteristics, which makes him always psychologically prepared to adopt a defensive style with shameless actions against customers. This may make him fit for any job in the entire world, except dealing...
Read moreTL:DR - Just another restaurant run by an egotistical owner who thinks they have the best food in the world. Automatic gratuity for party of 4+ and babies count as full heads. Food is mediocre at best. It’s not worth the price. Stay away.
Service was good. The waitress was nice and helpful. The food aside from the Mediterranean plate was terrible. The beef Kufta was burnt and the beef kebab was well over done and tasted like rubber even though medium was requested (they asked how I wanted the kebabs done)
When we told our waitress she offered to remake but we didn’t want to wait that long because we had a baby with us. I asked they comp us or give us a bit of a discount and she said no problem. When the ticket came, there was a total of $4.25 discount on an otherwise $95 ticket for 4 dishes.
I asked the manager there as to why and he said that’s what the kitchen approved and kitchen is the owner. He also said another table complained of burnt kufta and kitchen didn’t accommodate them either. If your employees are openly saying things like that, you have a problem.
On top of all this, this place has the gall to charge an automatic 18% gratuity for a party of 4. Our group had 3 adults and a baby and the explanation was “we go by heads”. I’ve been to some of the finest establishments across the US and have never had any one of them count a child under 2 as a full headcount.
All in all, I would not recommend this place. I get having a bad day or something but most places I’ve been to own up to their mistake and take care of their customers. I wasn’t asking for a full comp or some ridiculous discount but $4.25 on $95 + 18% gratuity ticket is just disrespectful and speaks volumes about the owner and...
Read more