Boston Market — Restaurant in Duncanville

I am very upset with the Boston Market #0112 located on (789 W. Wheatland Road, Duncanville, TX 75116 On 11/27/24, I stopped in to place an order for... 1x (((Whole))) "Rotisserie" Chicken, 2x Lg. Gravy's and 4x Lg. Mashed Potatoes. It wasn't till I was home that I noticed I was charged for 4x Lg. Mashed Potatoes with (((4x))) Gravy's along with the 2x Lg. Gravy's I was only wanting. Also, when I told the young lady at the counter I was wanting a (((Whole))) "Rotisserie" Chicken, I clearly heard her repeat my chicken order to a black man with glasses behind her. Without even asking, he started cutting into the chicken. I repeated to her that I want a (((Whole))) "Rotisserie" Chicken for him to not to cut it, she then told him I'm wanting it whole. He then proceeded to roll his eye's and with an bad attitude he muttered something under his breath to a Hispanic man next to him. He then shoved that chicken aside and I noticed he grabbed a chicken from an entirely different area he had grabbed the first Rotisserie Chicken he had started cutting into and said something to that guy standing next to him. He then took the chicken and dropped it in a to go box and passed it over and placed next to the large sides I was also purchasing which was a total of ($57.30). It wasn't till I was home, that I also noticed he had not given me what I had thought I paid for all along which was a (((Rotisserie))) "Chicken", he instead gave me this extremely bland tasteless entirely unseasoned overly-cooked dry cardboard tasting (((Regular type))) "Chicken". I tried calling the phone number on the receipt and the phone number from their online page location and neither number worked. I've tried to the main Boston Market online directory but it got me nowhere. I am here to let everyone know that this particular location is not worth you having to spend your very hard earned money. The guys there a extremely rude, unprofessional and lazy. Because, I sure as heck don't have a great amount of money to be wasting on food from a place that is not worth it like this Boston...

I dropped by today after church due to I cannot have any fried food...I said, well, although my family got food poisoning after a Thanksgiving cater a few years back, let me give them a shot. I came in at the beginning of the year, saw the staff and their food handling and immediately left. This time, I stood and watched for 15 minutes..,,

The cashier handled money, went and served a dine in,came back to the counter, added cornbread to and perfect AND helped a customer with the soda machine...did not wash her hands once. No gloves! The line server, Customer asked about portion sizes, she took the tongs used for serving the chicken and used them to remove the lid from the "holding pan" lifted a 1/4 piece of dark, showed it to the Customer..put it back in the holding pan then put the kid back on with the tongs. No gloves. The manager was wearing gloves and came from behind the counter to speak with me. I explained my concern and he "matter of fact"ed me and said he would discuss this with the employees. Clearly, he was agitated that I brought this to his attention. Perhaps this is why your location is empty on A Sunday at 1:00pm. Please invest in the City Of Dallas Food Handlers course...on top of what your company may or may not offer!

I came in for the squash casserole....discontinued a year he said. I purchased the remaining chicken pot pie thinking it would be safe based on what I observed,.....Dang, I wasted my $8. The crust was perfect; however, the filing was greasy.

Goodbye Boston...

We just left. It has been years since we ate here at this boston market. But when we did the food was always good. But today I don't know what happen to boston market!! They fell off big time!! As soon as we got there they said we don't have any more meats except for chicken. They only had the baked and rotisserie chicken! I had my heart set on Mac n cheese until they brought the new batch out. It looked like they sprinkled some powdered cheese sauce and mixed it with water!!! This Mac n cheese looked watery! And what happened to the chicken? The rotisserie chicken was very dry!! We had to put salt, pepper, gravy, and some hot sauce on it just to give it some flavor and none of that helped! I asked when did yall ran out of meats, and they said today. They said the truck did not come today. Other people walked In and walked out. We paid $29 for 2 meals. We should've stayed home and ate what we had at home instead of wasting $29. I felt like I was just eating the food to fill my stomach because I paid for it. I always take my left overs home, but for the 1st time, I threw this food out. There was 1 older person and 3 younger people working there. I guess they don't know how to cook or don't care to know but this was bad. Now I am skeptical about the other boston markets. I don't know what happened here and when this place fell off but i remember this boston market used to be packed. Do yourself a favor, save your money and gas and...