Osaki Sushi & Hibachi — Restaurant in Duncanville

Very sad to write this review as I have been ordering from here for years and years!!!. And will no longer return… The last several times I’ve been very sad as something has MAJORLY changed in the last yr or so and when spending $80 for it to “hopefully be good this time” ain’t cuttin it. I always order the same exact thing the shrimp & steak hibachi…. And it was amazing until it wasn’t… Prices went up (ok nbd), portions went down. somewhat understand but then… food started going downhill bad….It started with shrimp was not fresh and really mushy, gooey, and dirty tasting… ordered again hoping a fluke, same weird shrimp then , the steak was tough, literally impossible to chew and game-y tasting. Returned again, for the shrimp to be even tougher than the steak which didn’t know was even possible… Now the rice is completely different tasting…. Used to get yum yum and sriracha with hibachi plates now you pay, which would be fine, but they are selling something weird now and calling it sriracha and it’s not even close! When I tell you I am extremely sad to write this review I can’t even explain. This was my diamond 💎 in the rough hibachi spot and now it’s just not the same! It was fresh amazing and great portions and now it’s just concerning. I will say the veggies are still great and the clear soup was good but now worth paying $80 for 3 ppl to eat a cup of soup and a few...

Today, my daughter and I encountered the most unreasonable customers in the world at this restaurant. It was my first time dining here, and aside from feeling a bit stuffy—probably because the air conditioning was broken—everything else was quite good.

Just as we were about to finish our dinner, two people sat down at the table next to us. They appeared to be a couple. Because they spoke loudly—and rather rudely—my daughter felt uncomfortable and told me she wanted to leave.

After our waiter checked on the other tables, he began taking their order. Although I don’t clearly remember what they ordered, I could distinctly hear the man repeatedly emphasizing, “I’m a regular here!” (He seemed drunk to me). He ordered in a very forceful and rapid manner. Then, after the waiter brought them two glasses of water, the man kept demanding, “I want lemon. Hurry up and bring me lemon!”

I thought to myself: this might be the most impolite and rude person I’ve ever seen. I’m not sure how the waiter responded, but the couple suddenly started shouting and causing a scene. Eventually, because no one came to serve them anymore, they awkwardly left on their own.

After they left, I told him not to be upset because of people like that.

All in all, I personally think this restaurant is quite good, and I’ll probably come back from...

I ordered online through THEIR online service. The app said they received my order but then no progress was shown on when it was done...So I called them to see what the status was and the very rude man on the phone said, "Your food is done and has been done!" I told him the app (Qmenu) didn't show that and he said that is a 3rd party app for ordering only! (not true) so my food sat there for 30 minutes and then it took us about 15 to get there..I went to get the order because it was the right thing to do after all, I did order the food. So we got there and they have this huge bubble at the door, you can't go in.(I get it, COVID) they unzip a small gap in the bubble and snatch my credit card. Then he returns with my card and my food, shoves it through the small gap in the zipper. NO CUSTOMER SERVICE. No sorry for the misunderstanding, no thank you for your order, no have a good day.. He acted like we were contaminated animals inconveniencing him with our order! The food was cold, soggy, and not cooked well. Our hibachi steak was tough, the shrimp fried rice was overcooked and dry, our veg tempura was cold. We literally threw 65.00 down the drain. We really try to support our local businesses, but unfortunately, this is what you get! Very...