Chick-fil-A — Restaurant in Duncanville

This was hands down the worst, most unprofessional, and most threatening experience I have ever had at any restaurant, let alone a Chick-fil-A. The General Manager, Robert Kidd, is a disgrace to the brand and should not be allowed to continue in this role for one more day.

First, a white female employee told me to pull up to the stop sign. Not once, but twice, leaving me waiting while others were served. Already suspicious, I complied. Then Robert Kidd himself came out, and what happened next was shocking.

Instead of handling the situation with professionalism, Kidd approached me with hostility, harassment, and intentional provocation. His tone, body language, and overall energy were aggressive and toxic. It was clear he was trying to provoke me into a confrontation instead of providing service.

What makes this so much worse is that even after I tried to leave peacefully, Robert Kidd continued to follow me as I drove away. Let me repeat that: the General Manager followed me in my vehicle after I left the restaurant. That is harassment. That is intimidation. And that is a serious safety concern that no customer should ever be subjected to.

This was not just bad service — this was threatening behavior that crossed a line. Customers should never have to look over their shoulder when leaving a restaurant, wondering if they’re being stalked by a manager. Robert Kidd’s actions created an unsafe and hostile environment, and he has no business representing Chick-fil-A in any capacity.

The General Manager sets the tone for the entire location. If this is how the GM behaves, then the entire culture is poisoned from the top down. Leaving him in this position will only guarantee more harassment, more complaints, and eventually, more serious consequences for the company.

Chick-fil-A corporate must investigate immediately and take action to terminate Robert Kidd. He is unfit for leadership, a danger to customer safety, and a liability to the company. If corporate ignores this, they are knowingly allowing a toxic and unsafe manager to...

I went thru the drive thru on July 7th around 11am. There were two AA young ladies standing waving me through. I stopped at the short plump one with glasses. My job gave out gift cards good for this particular location only for a free entree every week for a year. Well, once I ordered my spicey chicken sandwich with the gift card and then paid for my fries with cash, the young girl kept my gift card and gave me back my change from the fries I had to pay for. I just now realized this today the 11th because you can only use it once per week and I have a certain place that I put it inside of my wallet. Yes, I was dumb to not notice this until today. I am not the one to loose any of my cards or my DL ever but, this time I let this chick walk off with my gift card without me realizing it. Be aware of the AA young lady that works there. I will be there tomorrow morning to speak with the manager to let them know about the short plump AA girl with glasses. Yes, I searched my wallet over a hundred times because that was the only place...

HORRIBLE EXPERIENCE AND IM SHOCKED BECAUSE CHICK FIL A IS SUPPOSED TO HAVE AMAZING SERVES. I do DoorDash on the side and had an order to pick up from there. I was told to go thru mobile thru as I am sitting in mobile thru these 2 girls one with blonde hair and the other with black see me sitting in the car and never acknowledge me for at least 10 min me and my boyfriend sat there . IN FACT they go around to help and service other people but do not acknowledge me not one time . I say excuse me and no respond. It’s took somebody from the BACK OF THE RESTAURANT to say “ hey did u guys serve them. Then they finally come to the car saying oh hey what’s was the name after I sat there for quite a while. We told them it was a DoorDash and they acted completely shocked. But my things is what if it was my order and I put money into your guys establishment and u don’t even take the time to acknowledge me ??? I would 1000% want my money back lucky it was for a DoorDash. I will no longer be returning to this chick fil...